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Customer Service Trainer II - Call Center Salary in the United States

How much does a Customer Service Trainer II - Call Center make in the United States?

As of January 01, 2026, the average salary for a Customer Service Trainer II - Call Center in the United States is $65,590 per year, which breaks down to an hourly rate of $32.

However, a Customer Service Trainer II - Call Center's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $81,065
  • Majority Range (25th-75th percentile): $59,590 to $73,690
  • Entry-Level (10th percentile): $54,127
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View as table View as graph 25% $59,590 10% $54,127 90% $81,065 75% $73,690 $65,590 50%(Median) Didn’t find job title? Click

Customer Service Trainer II - Call Center Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $73,690 $6,141 $1,417 $35
Average $65,590 $5,466 $1,261 $32
25th Percentile $59,590 $4,966 $1,146 $29
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Key Factors That Influence Customer Service Trainer II - Call Center Salaries

A Customer Service Trainer II - Call Center's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Trainer II - Call Center Salaries?

Experience is a primary driver of a Customer Service Trainer II - Call Center's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service Representative Coach I (0-2 years): $55,317
  • Customer Service Trainer II - Call Center (2-4 years): $65,558
  • Customer Service Representative Coach III (4-7 years): $73,835
  • Customer Service Coaching and Training Supervisor (7+ years): $72,273
  • Customer Service Coaching and Training Manager (7+ years): $92,874
Job Role Years of Experience Average Salary
Customer Service Representative Coach I0-2 years$55,317
Customer Service Trainer II - Call Center2-4 years$65,558
Customer Service Representative Coach III4-7 years$73,835
Customer Service Coaching and Training Supervisor7+ years$72,273
Customer Service Coaching and Training Manager7+ years$92,874
$55,317 Customer ...
$65,558 Customer ...
$73,835 Customer ...
$72,273 Customer ...
$92,874 Customer ...
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What Am I Worth?

How Do Customer Service Trainer II - Call Center Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Trainer II - Call Centers. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $72,590.
  • California: $72,390.
  • Massachusetts: $71,390.

Top Paying Cities for Customer Service Trainer II - Call Centers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $82,690
  • San Francisco: $81,890
  • Oakland: $80,090

What Skills Can Increase a Customer Service Trainer II - Call Center's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 16.86% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Patient Support (Mentioned in 2.52% Job Postings): Patient Support Programs (PSPs) can be described as support programs that enrich the degree of care that the healthcare system offers directly to the patient by designing an integrated support network involving health and non-healthcare professionals.
  • Security Policy (Mentioned in 1.26% Job Postings): A security policy is a document that states in writing how a company plans to protect its physical and information technology (IT) assets.
See More Skills
Skills Demand Percentage
Customer Service 16.86%
Patient Support 2.52%
Security Policy 1.26%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Service Trainer II - Call Center's salary.
  • Medical Practice: Can increase your salary by up to 162%.
  • Patient Care: Can increase your salary by up to 50%.
  • KPI: Can increase your salary by up to 27%.
Skill Salary Salary % Increase
Medical Practice
$171,846
162%
Patient Care
$98,385
50%
KPI
$83,299
27%
Standard Operating Procedures
$80,676
23%
Appointment Scheduling
$73,461
12%
Effective Communication
$72,149
10%
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How Education impacts a Customer Service Trainer II - Call Center's Salary?

Your level of education can impact your salary potential. While many Customer Service Trainer II - Call Centers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Service Trainer II - Call Center with a Bachelor's Degree is between $53,947 and $58,627).

Customer Service Trainer II - Call Center Salaries by Degree Level

Typical Education for Customer Service Trainer II - Call Center
Degree Level % of user with this level of education
No Diploma 1.8%
High School 29.9%
Associates 14.4%
Bachelors 39.3%
Masters 14.2%
Doctorate 0.5%
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Customer Service Trainer II - Call Center Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Trainer II - Call Center's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on January 01, 2026

Customer Service Trainer II - Call Center Salary Growth & Career Path

For a Customer Service Trainer II - Call Center, the most direct path to higher earnings is advancing to the Customer Service Representative Coach III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $73,900 - a projected growth of 13% over your current level.

Salary Trends for Customer Service Trainer II - Call Center

Salaries for a Customer Service Trainer II - Call Center can change over time, reflecting shifts in market demand and the overall economy. The median salary increased from $67,613 in 2023 to around $67,618 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Service Trainer II - Call Center salary trends, .

Average Annual Salary of Customer Service Trainer II - Call Center Over Time

2022
$???
2023
$67,613
2024
$67,735
2025
$67,618
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $67,613
2024 $67,735
2025 $67,618
2026
View More
2027
View More

Most common benefits for Customer Service Trainer II - Call Center

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Service Trainer II - Call Center

Here are companies hiring for Customer Service Trainer II - Call Center and their salaries, click below for more details.

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FAQ about Customer Service Trainer II - Call Center

1. What is a trainer base salary?

The estimated total pay for a Customer Service Trainer in a call center ranges from $51,390 to $69,290 annually, with a mid-salary of $59,790. This translates to approximately $4,283 to $5,774 per month, with an average monthly salary around $4,982.

2. How much does a call center trainer make?

A Call Center Trainer typically earns between $51,390 and $69,290 annually, with a median salary of $59,790. This range reflects the varying compensation based on experience, location, and company size. Overall, the salary can be considered competitive within the industry.

3. What is the highest salary in a call center?

The highest salary for a Customer Service Trainer in a call center is $69,290. Salaries typically range from a minimum of $51,390 to a midpoint of $59,790, depending on experience and qualifications.

4. What is the highest paying customer service?

The highest paying customer service role is often a Customer Service Trainer in a call center, with salaries ranging from $51,390 to $69,290, depending on experience and location. This position typically offers a mid-salary of $59,790, making it a lucrative option for those looking to advance in customer service careers.

5. What is the highest entry level salary?

The highest entry-level salary for a Customer Service Trainer in a call center is $69,290. This position typically offers a salary range starting from a minimum of $51,390, with a mid-level salary of $59,790, making it a competitive option for those entering the field.

6. How much do call centers pay in the US?

In the US, the salary for a Customer Service Trainer in a call center ranges from $51,390 to $69,290, with a mid-range salary of $59,790. This reflects the specialized role of trainers who guide representatives, contrasting with entry-level positions that typically earn between $10.34 and $21.06 per hour based on experience.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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