How much does a Customer Service Trainer II - Call Center make in the United States? The average Customer Service Trainer II - Call Center salary in the United States is $51,790 as of September 26, 2022, but the range typically falls between $44,690 and $60,490. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $44,690 10% $38,226 90% $68,411 75% $60,490 $51,790 50%(Median)
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Check out Customer Service Trainer II - Call Center jobs in Virginia

Service Desk Agent - L1

Capital One - Beaverdam, VA

Customer Service Representatives

Sutherland - Chesapeake, VA

Job Description

The Customer Service Trainer II - Call Center provides updates and details on new products, features, and service offerings. Delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Trainer II - Call Center instructs staff on service level standards, system tools, and policies and procedures. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Trainer II - Call Center provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Trainer II - Call Center occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Trainer II - Call Center typically requires 2 -4 years of related experience. (Copyright 2022 Salary.com)

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44690
60490
51790

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45890
63490
53790
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Trainer II - Call Center in the United States. The base salary for Customer Service Trainer II - Call Center ranges from $44,690 to $60,490 with the average base salary of $51,790. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,890 to $63,490 with the average total cash compensation of $53,790.
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44690
60490

 

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Salary estimation for Customer Service Trainer II - Call Center at companies like : HCI GROUP INC, KINGSWAY FINANCIAL SERVICES INC, PRIMERICA INC

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