Customer Success Advisor II Salary in Forest Knolls, California

The Customer Success Advisor II implements strategies and processes that deliver consistent customer satisfaction and retention. Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Being a Customer Success Advisor II utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. In addition, Customer Success Advisor II coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Being a Customer Success Advisor II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Success Advisor II typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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