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As of August 01, 2026, the average salary for a Help Desk Technician I in Massachusetts is $55,300 per year, which breaks down to an hourly rate of $27.
However, a Help Desk Technician I's salary can vary significantly. Here’s a look at the typical salary range:
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Help Desk Technician I Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $59,900 | $4,992 | $1,152 | $29 |
| Average | $55,300 | $4,608 | $1,063 | $27 |
| 25th Percentile | $49,800 | $4,150 | $958 | $24 |
Ecruit - Beverly, MA
Institution for Savings - Ipswich, MA
Suzor IT - Lunenburg, MA
KECHES LAW GROUP PC - Milton, MA
A Help Desk Technician I's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a Help Desk Technician I's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Help Desk Technician I | 0-1 years | $55,250 |
| Help Desk Technician II | 1-3 years | $64,140 |
| Help Desk Technician III | 3-5 years | $72,597 |
| Help Desk Technician IV | 5-7 years | $80,034 |
| IT Help Desk Supervisor | 7+ years | $89,915 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Help Desk Technician Is. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
Help Desk Technician I salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $61,905. While startup companies pay approximate $52,370.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $52,370 |
| Growth Stage | 51~500 | $55,388 |
| Established | 501~5000 | $59,780 |
| Enterprise | 5000+ | $61,905 |
For Help Desk Technician I roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Aerospace & Defense sectors offer the strongest compensation, at 50% above the average. In contrast, Help Desk Technician positions in Retail & Wholesale or Transportation typically offer lower base pay, as these industries often view Help Desk Technician I as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $82,950 | $40.0 | 50% |
Understanding how a Help Desk Technician I's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $59,900 | $4,992 | $1,152 | $29 |
| Average | $55,300 | $4,608 | $1,063 | $27 |
| 25th Percentile | $49,800 | $4,150 | $958 | $24 |
For a Help Desk Technician I, the most direct path to higher earnings is advancing to the Help Desk Technician II role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $64,200 - a projected growth of 16% over your current level.
Ready to take the next step in your career? Browse thousands of current Help Desk Technician I job openings on our job board. Use the search bar below to find your perfect match.
MBRAUN
Attleboro, MA
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Cambridge, MA
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Job Description. Job Description. Posting Summary. The IT/Operations Support Specialist provides advanced technical support for MIT Federal Credit Union's ... more
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Boston, MA
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Peabody, MA
Sandra Network | Peabody, MA
Job Description. Job Description. Company Overview. We are a thriving Northshore IT Company seeking a dedicated and experienced Network Technician / Comput... more
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Worcester, MA
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Boston, MA
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Job Description. Job Description. We are seeking an. IT Help Desk Specialist. to provide day-to-day technical support to clinical and administrative staff ... more
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