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Help Desk User Support II Salary in Carrollton, Texas

Help Desk User Support II Salary in Carrollton, TX

How much does a Help Desk User Support II make in Carrollton, TX? The average Help Desk User Support II salary in Carrollton, TX is $57,413 as of May 28, 2024, but the range typically falls between $51,833 and $64,123. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Help Desk User Support II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk User Support II Salary $46,753 Carrollton,TX May 28, 2024
25th Percentile Help Desk User Support II Salary $51,833 Carrollton,TX May 28, 2024
50th Percentile Help Desk User Support II Salary $57,413 Carrollton,TX May 28, 2024
75th Percentile Help Desk User Support II Salary $64,123 Carrollton,TX May 28, 2024
90th Percentile Help Desk User Support II Salary $70,232 Carrollton,TX May 28, 2024
25% $51,833 10% $46,753 90% $70,232 75% $64,123 $57,413 50%(Median) Didn’t find job title? Click
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Check out Help Desk User Support II Job Openings in Carrollton, Texas

Tier I Desktop Support Analyst (Help Desk)

TechWerks - San Antonio, TX

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Help Desk Support II

Diverse Lynx - Richardson, TX

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Help Desk Support Intern

Nabors Industries, Ltd. - Houston, TX

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Job Description

The Help Desk User Support II troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Responds to end-user requests for technical assistance by phone, email, or ticketing system. Being a Help Desk User Support II utilizes product information or solution database to research, troubleshoot, and deliver solutions. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, Help Desk User Support II advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Being a Help Desk User Support II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Help Desk User Support II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)

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Job Openings for Help Desk User Support II in Carrollton, TX
  • TechWerks - San Antonio, TX
    Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices ...
    - 1 Day Ago
  • TechWerks - San Antonio, TX
    Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices ...
    - 3 Days Ago
  • Diverse Lynx - Richardson, TX
    Role: Help Desk Support II. Type: Contract. Contract Location: Richardson, Texas - Onsite from Day1. Contract Duration: 11 Months. Shift Timings: 11AM to 7...
    - 3 Days Ago
  • Nabors Industries, Ltd. - Houston, TX
    Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting tech...
    - 1 Day Ago
  • Nabors Industries - Houston, TX
    Description. Company Overview. Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors h...
    - 1 Day Ago

Career Path for this job

  1. Down a level:

    Help Desk Technician I

    0 - 1 years experience
    Associate's Degree

  2. This Job:

    Help Desk User Support II

    1 - 3 years experience
    Associate's Degree

  3. Up a level:

    Help Desk Technician III

    3 - 5 years experience
    Associate's Degree

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Understand the total compensation opportunity for a Help Desk User Support II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
51833
64123
57413

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
52723
65853
58683
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk User Support II in Carrollton, TX. The base salary for Help Desk User Support II ranges from $51,833 to $64,123 with the average base salary of $57,413. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $52,723 to $65,853 with the average total cash compensation of $58,683.
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51833
64123

 

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About Carrollton, Texas    Carrollton is a city in Denton, Dallas and Collin counties in Texas, United States. As of the 2010 census, its population was 119,097, making it the t....More

Carrollton, Texas  area prices were up 2.2% from a year ago    View the Cost of Living in Carrollton, Texas

Help Desk User Support II Salary in popular cities: Houston, San Antonio, Dallas

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