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Manager of Software Technical Support Salary in the United States

How much does a Manager of Software Technical Support make in the United States?

As of September 01, 2026, the average salary for a Manager of Software Technical Support in the United States is $127,280 per year, which breaks down to an hourly rate of $61.

However, a Manager of Software Technical Support's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $144,474
  • Majority Range (25th-75th percentile): $115,900 to $136,280
  • Entry-Level (10th percentile): $105,539
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Manager of Software Technical Support Salaries

A Manager of Software Technical Support's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how geographic location, education and company size can directly affect your earning potential.

How Do Manager of Software Technical Support Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Manager of Software Technical Supports. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $140,930.
  • California: $140,390.
  • Massachusetts: $138,520.

Top Paying Cities for Manager of Software Technical Supports

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $160,540
  • San Francisco: $158,790
  • Oakland: $155,440

What Skills Can Increase a Manager of Software Technical Support's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 6.1% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Software Engineering (Mentioned in 2.89% Job Postings): Software engineering is the application of engineering to the development of software in a systematic method. Notable definitions of software engineering include: "the systematic application of scientific and technological knowledge, methods, and experience to the design, implementation, testing, and documentation of software"—The Bureau of Labor Statistics—IEEE Systems and software engineering - Vocabulary "The application of a systematic, disciplined, quantifiable approach to the development, operation, and maintenance of software"—IEEE Standard Glossary of Software Engineering Terminology "an engineering discipline that is concerned with all aspects of software production"—Ian Sommerville "the establishment and use of sound engineering principles in order to economically obtain software that is reliable and works efficiently on real machines"—Fritz Bauer
  • SQL (Mentioned in 1.24% Job Postings): Structured Query Language) is a domain-specific language used in programming and designed for managing data held in a relational database management system (RDBMS), or for stream processing in a relational data stream management system (RDSMS).
Skills Demand Percentage
Leadership 6.1%
Software Engineering 2.89%
SQL 1.24%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Manager of Software Technical Support's salary.

  • Machine Learning: Can increase your salary by up to 16%.
  • Code Review: Can increase your salary by up to 14%.
  • Software Development Life Cycle: Can increase your salary by up to 12%.
Skill Salary Salary % Increase
Machine Learning $147,645
16%
Code Review $145,099
14%
Software Development Life Cycle $142,554
12%
Get Latest Data

Manager of Software Technical Support Salary by Company Size: Startups vs. Enterprise

Manager of Software Technical Support salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $142,241. While startup companies pay approximate $120,321.

Manager of Software Technical Support Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $120,321
Growth Stage 51~500 $127,252
Established 501~5000 $137,352
Enterprise 5000+ $142,241

Manager of Software Technical Support Salary by Industry: Top Paying Sectors

For Manager of Software Technical Support roles, the industry you choose can affect earning potential by as much as 35% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Pharmaceuticals sectors offer the strongest compensation, at 15% above the average. In contrast, Manager of Software Technical Support positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Manager of Software Technical Support as a support function rather than a direct revenue driver.

The top paying industries for a Manager of Software Technical Support

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Energy & Utilities$146,372$70.015%
Pharmaceuticals$146,372$70.015%
Biotechnology$140,008$67.010%
Financial Services$140,008$67.010%
Internet$140,008$67.010%

How Education impacts a Manager of Software Technical Support's Salary?

Your level of education can impact your salary potential. While many Manager of Software Technical Supports enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Manager of Software Technical Support with a Bachelor's Degree is between $123,725 and $134,603).

Manager of Software Technical Support Salaries by Degree Level

Typical Education for Manager of Software Technical Support
Degree Level % of user with this level of education
No Diploma 0.8%
High School 13.2%
Associates 10.8%
Bachelors 54.2%
Masters 19.7%
Doctorate 1.3%
View as Graph

Manager of Software Technical Support Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Manager of Software Technical Support's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$115,900
Average $127,280/year
$136,280
$9,658
Average $10,607/month
$11,357
$2,229
Average $2,448/week
$2,621
$56
Average $61/hour
$66
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $136,280 $11,357 $2,621 $66
Average $127,280 $10,607 $2,448 $61
25th Percentile $115,900 $9,658 $2,229 $56

Manager of Software Technical Support Salary Growth & Career Path

Manager of Software Technical Support

Next Role

Promotions are the fastest way to increase your earnings. As a Manager of Software Technical Support, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Next Step Role Estimate Salary Projected Raise
Aircraft Maintenance Engineering Senior Manager $160,500 26%
Aerospace Aviation Maintenance Engineering Senior Manager $166,400 31%

Most common benefits for Manager of Software Technical Support

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Manager of Software Technical Support

Here are companies hiring for Manager of Software Technical Support and their salaries, click below for more details.

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FAQ about Manager of Software Technical Support

1. What industry pays the highest salary for Manager of Software Technical Support?

The Energy & Utilities industry offers the highest average compensation for Manager of Software Technical Support roles, with salaries approximately 15% above the market median.

2. How much does a Level 1 IT support earn in USA?

The salary for a Manager of Software Technical Support in the USA ranges from a minimum of $113,900 to a maximum of $155,860, with a midpoint average of $132,550. This reflects the competitive compensation for this role, which is significantly higher than that of a Level 1 IT support position.

3. What is the highest salary for technical support?

The highest salary for a Manager of Software Technical Support is $155,860 per year. This role typically offers a minimum salary of $113,900 and a mid-range salary of $132,550, reflecting the expertise and responsibilities involved in managing technical support teams effectively.

4. How much does a technical support specialist make at Salesforce?

The salary for a Manager of Software Technical Support typically ranges from $113,900 to $155,860 annually, with a midpoint of $132,550. This range reflects base salary and may not include additional compensation such as bonuses or stock options. The figures provide a general guideline for expected earnings in this role.

5. What is the highest salary for technical program manager?

The highest salary for a Manager of Software Technical Support is $155,860. The salary range for this position typically starts at a minimum of $113,900, with a mid-level salary of $132,550. This reflects the competitive compensation in the tech industry for skilled professionals in this role.

6. Is tech support a stressful job?

Technical support professionals often encounter high-pressure situations, including managing frustrated customers and resolving intricate issues. The demands of meeting tight deadlines and working extended hours can contribute to stress and burnout. Despite these challenges, the role offers competitive salaries, ranging from $113,900 to $155,860, which can provide financial stability.

7. What type of manager pays the most?

The highest-paid manager roles typically include positions like Software Technical Support Manager, with salaries ranging from $113,900 to $155,860. The median salary for this role is approximately $132,550, making it a lucrative option compared to other managerial positions such as store or operations managers.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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