As of April 01, 2025, the average annual salary for a QA Analyst I in Scranton, PA is $60,580. Salary.com reports that pay typically ranges from $53,000 to $66,060, with most professionals earning between $46,099 and $71,049.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $66,060 | $5,505 | $1,270 | $32 |
| Average | $60,580 | $5,048 | $1,165 | $29 |
| 25th Percentile | $53,000 | $4,417 | $1,019 | $25 |
An entry-level QA Analyst I with under 1 year experience makes about $60,022. With less than 2 years of experience, a mid-level QA Analyst I makes around $60,589. After 2-4 years, the QA Analyst I pay rises to about $61,569. Those senior QA Analyst I with 5-8 years of experience earn roughly $62,222, and those QA Analyst I having 8 years or more experience are expected to earn about $62,386 on average.
| Levels | Salary |
|---|---|
| Entry Level QA Analyst I | $60,022 |
| Intermediate Level QA Analyst I | $60,589 |
| Senior Level QA Analyst I | $61,569 |
| Specialist Level QA Analyst I | $62,222 |
| Expert Level QA Analyst I | $62,386 |
| Entry Level | 1% |
| Mid Level | 0% |
| Senior Level | 2% |
| Top Level | 3% |
| Experienced | 3% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
SOP: SOP is A standard operating procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
Change Control: Managing and implementing all requests to change in an existing function, process, system, or product.
| Skill | Salary | Demand |
|---|---|---|
|
Computer Science
|
$67,244 |
11%
|
|
Project Management
|
$66,638 |
10%
|
|
SQL
|
$66,638 |
10%
|
|
Agile
|
$64,821 |
7%
|
|
Leadership
|
$64,215 |
6%
|
|
Initiative
|
$64,215 |
6%
|
