User Support Help Desk Manager Salary in Lawrence, Massachusetts
User Support Help Desk Manager Salary in Lawrence, MA
How much does a User Support Help Desk Manager make in Lawrence, MA? The average User Support Help Desk Manager salary in Lawrence, MA is $121,480 as of April 24, 2024, but the range typically falls between $107,320 and $137,170. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile User Support Help Desk Manager Salary | $94,428 | Lawrence,MA | April 24, 2024 |
| 25th Percentile User Support Help Desk Manager Salary | $107,320 | Lawrence,MA | April 24, 2024 |
| 50th Percentile User Support Help Desk Manager Salary | $121,480 | Lawrence,MA | April 24, 2024 |
| 75th Percentile User Support Help Desk Manager Salary | $137,170 | Lawrence,MA | April 24, 2024 |
| 90th Percentile User Support Help Desk Manager Salary | $151,455 | Lawrence,MA | April 24, 2024 |
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Job Description
The User Support Help Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of a technical help desk. Being an User Support Help Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. In addition, User Support Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The User Support Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an User Support Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
IT Help Desk Senior Supervisor
3 - 5 years experience
Bachelor's Degree -
This Job:
User Support Help Desk Manager
5 + years experience
Bachelor's Degree -
Up a level:
IT Help Desk Senior Manager
Bachelor's Degree
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About Lawrence, Massachusetts
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About Lawrence, Massachusetts According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0....More
Lawrence, Massachusetts area prices were up 1.6% from a year ago View the Cost of Living in Lawrence, Massachusetts
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