User Support Help Desk Manager Salary in Philadelphia, Pennsylvania
User Support Help Desk Manager Salary in Philadelphia, PA
How much does a User Support Help Desk Manager make in Philadelphia, PA? The average User Support Help Desk Manager salary in Philadelphia, PA is $119,810 as of March 26, 2024, but the range typically falls between $105,850 and $135,280. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile User Support Help Desk Manager Salary | $93,140 | Philadelphia,PA | March 26, 2024 |
| 25th Percentile User Support Help Desk Manager Salary | $105,850 | Philadelphia,PA | March 26, 2024 |
| 50th Percentile User Support Help Desk Manager Salary | $119,810 | Philadelphia,PA | March 26, 2024 |
| 75th Percentile User Support Help Desk Manager Salary | $135,280 | Philadelphia,PA | March 26, 2024 |
| 90th Percentile User Support Help Desk Manager Salary | $149,365 | Philadelphia,PA | March 26, 2024 |
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Job Description
The User Support Help Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of a technical help desk. Being an User Support Help Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. In addition, User Support Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The User Support Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an User Support Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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About Philadelphia, Pennsylvania Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most popul....More
Philadelphia, Pennsylvania area prices were up 1.0% from a year ago View the Cost of Living in Philadelphia, Pennsylvania
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