As of April 01, 2025, the average annual salary for a Waitperson in Worcester, MA is $23,590. According to Salary.com, salaries can range from a low of $17,935 to a high of $29,589, with most professionals earning between $20,630 and $26,730.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $26,730 | $2,228 | $514 | $13 |
| Average | $23,590 | $1,966 | $454 | $11 |
| 25th Percentile | $20,630 | $1,719 | $397 | $10 |
An entry-level Waitperson with under 1 year experience makes about $22,759. With less than 2 years of experience, a mid-level Waitperson makes around $23,281. After 2-4 years, the Waitperson pay rises to about $24,297. Those senior Waitperson with 5-8 years of experience earn roughly $24,435, and those Waitperson having 8 years or more experience are expected to earn about $24,666 on average.
| Levels | Salary |
|---|---|
| Entry Level Waitperson | $22,759 |
| Intermediate Level Waitperson | $23,281 |
| Senior Level Waitperson | $24,297 |
| Specialist Level Waitperson | $24,435 |
| Expert Level Waitperson | $24,666 |
| Entry Level | 4% |
| Mid Level | 1% |
| Senior Level | 3% |
| Top Level | 4% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Point of Sale: Accepting payments from customers for goods and services either in person or online.
Product Quality: Product quality refers to how well a product satisfies customer needs, serves its purpose and meets industry standards. When evaluating product quality, businesses consider several key factors, including whether a product solves a problem, works efficiently or suits customers' purposes.
| Skill | Salary | Demand |
|---|---|---|
|
Products and Services
|
$29,723 |
26%
|
|
Problem Solving
|
$24,298 |
3%
|
|
Collaboration
|
$24,298 |
3%
|
|
Team Management
|
$24,298 |
3%
|
|
Food Safety
|
$23,826 |
1%
|
|
Leadership
|
$23,826 |
1%
|
