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Workforce Management Analyst II Salary in Muscle Shoals, Alabama

Workforce Management Analyst II Salary in Muscle Shoals, AL

How much does a Workforce Management Analyst II make in Muscle Shoals, AL? The average Workforce Management Analyst II salary in Muscle Shoals, AL is $55,170 as of May 28, 2024, but the range typically falls between $47,370 and $63,770. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Workforce Management Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Workforce Management Analyst II Salary $40,269 Muscle Shoals,AL May 28, 2024
25th Percentile Workforce Management Analyst II Salary $47,370 Muscle Shoals,AL May 28, 2024
50th Percentile Workforce Management Analyst II Salary $55,170 Muscle Shoals,AL May 28, 2024
75th Percentile Workforce Management Analyst II Salary $63,770 Muscle Shoals,AL May 28, 2024
90th Percentile Workforce Management Analyst II Salary $71,600 Muscle Shoals,AL May 28, 2024
25% $47,370 10% $40,269 90% $71,600 75% $63,770 $55,170 50%(Median) Didn’t find job title? Click
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Job Description

The Workforce Management Analyst II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Workforce Management Analyst II maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Workforce Management Analyst II may require a bachelor's degree. Typically reports to a manager. Being a Workforce Management Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Workforce Management Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Workforce Management Analyst II in Muscle Shoals, AL

Career Path for this job

  1. Down a level:

    Call Center Scheduler I

    0 - 2 years experience
    Bachelor's Degree

  2. This Job:

    Workforce Management Analyst II

    2 - 4 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Scheduler III

    4 - 7 years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Workforce Management Analyst II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
47370
63770
55170

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
48470
66570
57370
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Workforce Management Analyst II in Muscle Shoals, AL. The base salary for Workforce Management Analyst II ranges from $47,370 to $63,770 with the average base salary of $55,170. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $48,470 to $66,570 with the average total cash compensation of $57,370.
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47370
63770

 

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About Muscle Shoals, Alabama    Muscle Shoals is the largest city in Colbert County, Alabama, United States. As of the 2010 census, the population of Muscle Shoals was 13,146. The es....More

Muscle Shoals, Alabama  area prices were up 1.3% from a year ago    View the Cost of Living in Muscle Shoals, Alabama

Workforce Management Analyst II Salary in popular cities: Birmingham, Montgomery, Mobile

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