As of April 01, 2025, the average annual salary for a Claims Clerk II in Roanoke, VA is $42,351. Salary.com reports that pay typically ranges from $38,425 to $46,760, with most professionals earning between $34,851 and $50,775.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,799 | $4,233 | $977 | $24 |
| Average | $46,009 | $3,834 | $885 | $22 |
| 25th Percentile | $41,744 | $3,479 | $803 | $20 |
An entry-level Claims Clerk II with under 1 year experience makes about $40,125. With less than 2 years of experience, a mid-level Claims Clerk II makes around $40,769. After 2-4 years, the Claims Clerk II pay rises to about $42,812. Those senior Claims Clerk II with 5-8 years of experience earn roughly $45,773, and those Claims Clerk II having 8 years or more experience are expected to earn about $45,971 on average.
| Levels | Salary |
|---|---|
| Entry Level Claims Clerk II | $40,125 |
| Intermediate Level Claims Clerk II | $40,769 |
| Senior Level Claims Clerk II | $42,812 |
| Specialist Level Claims Clerk II | $45,773 |
| Expert Level Claims Clerk II | $45,971 |
| Entry Level | 13% |
| Mid Level | 11% |
| Senior Level | 7% |
| Top Level | 1% |
| Experienced | 0% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Claims Management: Claims Management means the process of identifying, controlling and resolving demands by individuals or public entities to recover losses from any Member of the Association.
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
| Skill | Salary | Demand |
|---|---|---|
|
Technical Skills
|
$57,598 |
36%
|
|
Risk Management
|
$53,363 |
26%
|
|
Analysis
|
$49,975 |
18%
|
|
Claim Handling
|
$49,127 |
16%
|
|
Agility
|
$47,433 |
12%
|
|
Claim Reviews
|
$47,433 |
12%
|
