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Customer Service Manager Salaries in Thunder Bay, ON

• What is the average Customer Service Manager salary for Thunder Bay, ON?
  How much does a Customer Service Manager in Thunder Bay, ON make? The median annual Customer Service Manager salary in Thunder Bay, ON is C$118,454, as of September 23, 2026, with a range usually between C$104,041-C$135,585 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Service Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Manager in Thunder Bay, ON.

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• About this chart
  This chart describes the expected percentage of people who perform the job of Customer Service Manager in Thunder Bay, ON that make less than that salary. For example 50% of the people who perform the job of Customer Service Manager in Thunder Bay, ON are expected to make less than the median.
  Source: HR Reported data as of September 23, 2026

• Job Description for Customer Service Manager
  Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View full job description

• Similar Job titles to Customer Service Manager
  • Customer Service Director
  • Customer Service Representative I
  • Customer Service Representative II
  • Customer Service Representative III
  • Customer Service Representative IV
  • Customer Service Senior Manager
  • Customer Service Supervisor
  • Customer Service Team Leader

• Level of Education
  • Customer Service Manager Salaries with a Bachelor's Degree
  • Customer Service Manager Salaries with a Master's Degree or MBA
  • Customer Service Manager Salaries with a JD, MD, PhD or Equivalent

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• Most Popular Jobs Titles for Thunder Bay, ON
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• Categories that include Customer Service Manager
  • Customer Services
  • Retail/Wholesale
  • Sales

• Customer Service Manager Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Customer Services Jobs by Salary Range
  • <$30K
  • $30K–$50K
  • $50K–$80K
  • $80K–$100K
  • >$100K