Voice Communications Analyst IV designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst IV ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst IV reports on system specifications to support upgrades and to ensure proper integration. Coordinates upgrade schedules with internal or external programmers. May lead voice communications projects, or offer research support regarding budgeting requirements. May require a bachelor's degree in area of specialty. May lead and directs the work of others. Typically reports to a manager or head of a unit/department. To be a Voice Communications Analyst IV typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. (Copyright 2019 Salary.com)
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