8 TO 8 DENTAL Dental Patient Care Coordinator - FT Smokey Point Salary in the United States

We are looking for energetic, warm, personable team members that are committed to providing exceptional patient care and would like to grow with our company. We have focused on creating an enjoyable atmosphere for our patients, doctors and team in a sometimes stressful field. It is our primary focus to maintain and improve our positive work environment while delivering quality care.

Why should you apply?

Competitive pay – $18-25/ hr dependent upon experience

Medical & Dental Benefits

Bonus Potential

Modern spa-esque offices

Opportunity for career advancement - Management Positions

Educational Opportunities / Lunch & Learns / Leadership Development / Training Programs

About the Dental Patient Care Coordinator Position

We're looking for a Dental Patient Care Coordinator to coordinate our medical facility’s functions. You will assist day-to-day operations by performing administrative tasks and ensuring high-quality customer service for our patients.

As a Dental Patient Care Coordinator, you should be able to multitask and prioritize. We expect you to handle sensitive information confidentially. If you can combine exceptional communication skills with professionalism and discretion, we would like to meet you.

Our goal is to have you ensure our dental facility’s smooth operation by accurately completing assigned and proactive administrative tasks punctually.

Dental Patient Care Coordinator Responsibilities

• Interview patients for case histories before appointments
• Update and manage patients’ health records
• Help patients with initial paperwork
• Schedule and coordinate appointments
• Process insurance claims in compliance with law requirements
• Use Dentrix dental software to support all transactions
• Answer patients’ queries and ensure excellent customer service
• Collaborate with doctors and dental nurses to help with dental examinations, schedule treatment, and provide financial estimates
• Ensure compliance with procedures
• Keep up-to-date with changes in medical and insurance legislation

*Treatment Coordinator/ Insurance Coordinator

In addition to Reception/Greeter duties, primary responsibilities of the Treatment Coordinator includes answering phones, appointment confirmations, post op calls, re-care follow up calls, insurance verification, posting insurance payments, posting adjustments, posting treatment, submitting insurance claims, consultations, treatment planning, making financial arrangements, scheduling appointments,.

• Answer phones:

- Triage

- Schedule appointments

- Messages to Doctors

• Appointment confirmation calls and post op follow up calls
• Re-care follow up

- Call patients that have not scheduled for past month

• Insurance Verification

- Verify all patients 2 days ahead (for both existing patients and new patients)

• Posting completed treatment and scheduling next visit

• Consults/FA/Schedule Appointments

- Coordinate treatment to patient budget and time

- Third party financing

- In house consents

- Coordinate Appointments

• Posting Insurance payments

- Post payments

- Post insurance contract w/off

- Post w/off after ins paid if applicable

- Copy explanation of benefits (eob) for claims not paid and follow up

- File eobs according to date of payment entry

• Support Receptionist with:

- Check in Protocols

- Emails

- Lab cases

- Scan & file documents

- On the spot projects

- Daily closing reports

Requirements

• Proven work experience as a Medical or Dental Administrative Assistant
• Hands-on experience with medical software and MS Office
• Experience with healthcare operations
• Understanding of medical and insurance legislation
• Superior organizational and multitasking skills
• Customer-oriented communication skills
• High school diploma; some college coursework is a plus