8X8 INC Enterprise Technical Support Salary in the United States

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. 8x8 is seeking entry level technical support professionals to assist our business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers. We would possibly consider continental US remote. You will be responsible for resolving escalated and complex customer cases from first-line product support engineer who have been unable to isolate or fix issues with 8x8 products.  Tier 2 Engineer are the primary liaison with the 8x8 NOC and engineering teams responsible for reporting operational issues, maintenance problems or bugs.  Customer interactions include performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues.    The ideal candidate will have experience in troubleshooting and resolving complex technical in telecommunication and enterprise networks. Requirements Knowledge and troubleshooting proficiency of: -Unified Communications, VOIP, and SIP technologies -Cloud computing technologies and concepts -Network routers, switches, systems and tools -Contact Center technologies -3-5+ years supporting enterprise level, mission critical network environments -3-5+ years of providing technical support to enterprise level customers Bachelor’s degree in a technical field and/or comparable industry certifications and experience Strong organizational and time management skills Excellent verbal and written communication skills Team player with positive attitude 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English | Español. View the Right to Work Poster in English | Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here.