8X8 INC Entry Level Customer Support Salary in the United States

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. 8x8 is looking for a thorough and versatile Customer Support Billing Analyst that would promptly assist customers with any escalations that arise from their customer billing experience.  This position is considered to be a Tier 2 Billing position and is involved with larger customers that require in-depth analysis and research.  The role can be based in Minneapolis, but we are also open to remote candidates in the continental US. You will need to be a great team player as you will work with a large team including Billing, Orders and Collections as well as our wide customer base ranging from residential customers to large Enterprise level business clients. Key Responsibilities: •Meet or exceed productivity metrics. •Resolve billing escalations. •Process cases/tickets per company SLA. •Maintain presence in a billing call queue. •Process Plan and Price Changes per 8x8 standards. •Analyze billing statements and issues and be able to communicate the issue and resolution to the customer via both phone and/or email.  Job Requirements: •Be able to resolve payment issues with customers in a professional and respectful manner. •Self-starter, must be proactive in research, fact gathering and fact checking. •Proven team player with strong interpersonal skills. •Must be able to address customers and co-workers professionally via email, letter or phone. •Excellent organizational skills. •Be able to follow a schedule of work flow, and keep to monthly calendar of assignments. •Strong MS Office skills. •Positive attitude and ability to work in a fast-paced environment. •Customer service and office administration skills a plus! 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English | Español. View the Right to Work Poster in English | Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here.