ABILE GROUP, INC. Voice Communications Analyst Salary in the United States

Overview

Abile Group has an exciting and challenging opportunity for a Voice Communications Analyst supporting an Intelligence Community Customer. 

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Responsibilities

• User level maintenance support for VTC and multi-media systems and operate video conferences

• Provide support for CMS and JWICS infrastructure

• Provide A/V support for hosting facilities

• Periodic inspection and testing of conference rooms

• Maintain system phonebooks/directories

• Provide 24x7x365 support for the setup and operation of VTC and multimedia systems

• Maintain, setup, monitor, and troubleshoot video equipment for users

• Assist users with the use of video conferencing systems by providing personal instructions in the use of control interfaces and procedures

• Perform testing with secure mobile services

• Schedule and monitor video teleconferencing sessions

• Knowledge of Remedy and ServiceNow products and have an understanding of networks as well as voice/video equipment

   

Qualifications

Clearance Required: Top Secret

Degree and Years of Experience: Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 5 years of professional experience; or no experience required with a related Master’s degree.

Desired Certifications:

• CCVP Certification
• CCNA/CCNP Certification
• Microsoft Certification
• Security+
• CCENT

Required Skills:

• 4+ years of experience in system administration for multiple operating systems including windows and linux
• Experience conducting equipment installation, testing, and communication
• Excellent oral and written communication skills
• Must be familiar with Cisco telepresence management suites
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple task/events simultaneously and deliver on time.

About Abile Group, Inc.

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.  We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. 

EEO Statement

Abile Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, or national origin.