ABILITIES IN MOTION AWC Consumer Enrollent Agent Salary in the United States

As a Center for Independent Living (CIL), Abilities in Motion is a community-based, cross-disability, consumer controlled, non-profit human services organization. The core of who we are is based upon the Independent Living Philosophy (IL Philosophy), which emphasizes consumer control and the belief that people with disabilities are the most important experts on their own needs with a crucial and invaluable perspective on how they can contribute. The IL Philosophy also recognizes that consumers deserve equal opportunity to decide how to live, work and participate in their communities, particularly in regard to services that powerfully affect their day-to-day lives and access to independence, which is a civil right. We ensure consumer control through both our governance and staffing in that 51% of our staff and board must have a disability.

Through our core services of Advocacy, Information and Referral, Peer Support, Skills Training and Transition/Youth Services we work with our consumers to maintain an independent life full of choice and power. Our staff is an integral part of our work. They stand side-by-side with consumers to demand equality, independence and to ensure their voices are heard.

Job Title: AWC Consumer Enrollment Agent

Job Classification: Full-time, Non-Exempt

Department: AWC

Location: Wyomissing

Reports to: AWC Consumer Enrollment Supervisor

Supervisory: No

EEO Classification:

Schedule: Monday Friday, 37.50 hours per week

Written:

Revised: August 2020

Position Summary: Reporting to the AWC Consumer Enrollment Supervisor, the AWC Consumer Enrollment Agent is responsible for executing program policies, procedures and practices that ensure compliance with regulatory agencies. These agencies are Service Access & Management, Department of Public Welfare, Office of Developmental Programs, Department of Human Services and local, federal and state regulators. The AWC Consumer Enrollment Agent will perform tasks in accordance with the Agency with Choice mandates.

Organizational

• Adheres to the organizations mission, vision, and values.
• Adheres to the organizations policies regarding time and attendance.
• Complies with accepted dress code and maintains a professional image.
• Demonstrates reliability and trustworthiness.
• Manages time and other resources to meet established goals within the agreed upon time frames.
• Demonstrates flexibility in the acceptance and completion of work assignments.
• Maintains consumer/employee confidentiality in the management of information.
• Observes AIMs compliance policies.

Role Qualifications:

• Proficient computer skills with knowledge of Outlook, Word, Excel, and Web-based systems.
• Ability to work in web-based operations such as HCSIS, HALO, ANNNKISSAM, etc.
• Function as part of a team, working cooperatively with colleagues and supervisor.
• Excellent organizational skills.
• Excellent attention to detail.
• Flexibility to adapt to a rapidly changing work environment.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent customer service and telephone communication skills.
• Excellent problem-solving skills.
• Must have a valid PA drivers license with current insurance and registration.
• Must have independent means of transportation.
• Must be willing to travel to Berks and Schuylkill counties.
• Must complete criminal history clearances- PA State Police Clearance and Child Abuse

Essential Functions (Primary Duties):

• Responsible for Agency With Choice program compliancy.
• Complete AWC SSP enrollment by phone/e-mail or in person as required.
• Train new enrollees to complete progress notes, timesheets and how to complete the enrollment paperwork.
• Process enrollment paperwork and ensure paperwork is correct and accurate.
• Complete program paperwork as requested.
• Coordinates, verifies, and organizes bi-weekly progress notes and monthly budget statements.
• Coordinates the annual training and driver information.
• Ensures progress notes are accurate and meet the needs of the consumers.
• Assists with annual mailings and satisfaction surveys.
• Ensures that Consumer, Support Service Professionals, State and County information is up to date.
• Ensures that restrictive procedures or restraints are not being used.
• Responsible for enrollments of new consumers.
• Interacts with outside agencies in a professional manner at all times with the ability to adapt to special circumstances.
• Handles day to day office calls and visits by Consumers and SSPs.
• Identifies and document critical incidents, evaluate data and provides a plan to address trends.
• Ensures that Managing Employers and SSPs are providing timely and accurate documentation.
• Maintains and updates Agency With Choice operations manual.
• Tracks, enters and maintains data in electronic databases.
• Attends community functions to promote the services of AIM.
• Provides reports to AIM management as needed and as directed.
• Ensures that AIMs mission to advance the rights of persons with disabilities remains first and foremost in our delivery of services.
• Responsible to attend annual ISP meetings.
• Assist with the development of AWC policies, procedures and trainings.
• Assist the Consumer with budget efficiency and utilization.
• Able to pass the ODP Investigators Course within one year.
• Interacts with outside agencies in a professional manner at all times with the ability to adapt to special circumstances.
• Assists with day-to-day office calls and visits by Consumers and SSPs.
• Ensures that restrictive procedures or restraints are not being used.
• Identifies and documents incidents and conducts investigations as needed.
• Ensures that Managing Employers and SSPs are providing timely and accurate documentation.
• Assists with the development of AWC policies, procedures, compliance and trainings.
• Assists with maintaining and updating the AWC operations manual.
• Attends community functions to promote the services of AIM.

Education/Relevant Work Experience:

• Bachelors Degree in Human Services or other relevant field of study. Minimum of 2 years experience preferred in working with people with disabilities.

Work Schedule:

• The AWC Consumer Enrollment Agent is an hourly position with a 37.50 hour work week.
• The typical schedule is Monday through Friday from 8:00am to 4:00pm or 8:30am 4:30pm with a 30-minute, unpaid meal break.

Physical demands & work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Mental Demands: Stressful due to time constraints and multiple tasks//procedures occurring at the same time.
• Work environment: The noise level in the work environment is usually moderate.

Manual Dexterity Required: Must be able to manipulate small electronic parts and controls.

Americans with Disabilities Act Statement:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis

EEO Statement: Abilities in Motion is an equal opportunity employer.