ACCO BRANDS CORP Customer Experience Manager Salary in the United States

Achieve. Create. Collaborate. Organize.

Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

The Customer Experience (CX) Manager will work on the US Direct team, driving a best-in-class online product and shopping experience. You will play a major role in driving on-site engagements through conversion and loyalty, helping transition one-time purchasers into loyalists and loyalists into enthusiasts.

This is your opportunity to forge the path for direct to consumer marketing at one of the world's largest designers, marketers and manufacturers of branded academic, consumer and business products. If you want opportunities that span the globe and share our “sky’s the limit” frame of mind, then this role will be perfect for you and your career.  

Responsibilities

• Define and implement standards/procedures for ensuring optimal customer experience
• Inform and monitor the activities of the customer service team
• Field internal (Digital Marketing Manager) and external (Customer Care) product, order and site questions
• Manage, monitor and engage with on-site reviews through technology platforms, e.g. Power Reviews
• Lead inventory management/stock positions on Direct sites
• Define and drive the distribution/shipping process for direct to consumer business
• Set pricing updates on-site, and provide stock and pricing reports to product managers
• Oversee the merchandising of products across Direct sites
• Interface with content teams on site product updates, i.e. additions, removals, versioning

Qualifications

• Bachelor’s degree or comparable work experience
• 3-5 years of ecommerce, digital or marketing experience
• Demonstrated experience in leading customer experience strategies, including managing customer service teams or driving customer service strategies
• .net CMS (Episerver, others) experience
• Superior writing and editing skills
• Strong verbal communication skills
• Superior organization skills and attention to detail
• Problem-solving skills
• Demonstrated ability to work in a highly matrixed environment

About Us

You know our brands. You love our brands. You just may not know they are ours.

If you have touched a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of nearly $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth.  We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Apply and build your future with ACCO Brands.

More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at www.accobrands.com.