ACCO BRANDS CORP D2C Customer Service Salary in the United States

Principle Duties, Responsibilities, and Authority

• Handle incoming and/or outgoing customer calls with expedience and proficiency within the company standard when applicable
• Enter orders and order types with accuracy, expedience and proficiency within the company standard when applicable
• Complete all assignments within established time frames or as set forth by company standard
• Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
• Maintain current customer profiles, databases, and systems linking to customer facing information to assure customer satisfaction and information sharing
• Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction
• Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
• Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
• Meet or exceed individual, department and company goals

Minimum Requirements: Knowledge, Skills, Abilities:

• High school diploma or GED required
• 2+ years Customer Service Call Center experience or comparable experience required
• Ability to work in a team environment (multiple people working towards same/similar goal) required
• Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
• Strong verbal skills and written communication skills required
• Demonstrate professionalism and dependability required
• Ability to multi-task and prioritize work required
• Ability to work independently and with little supervision preferred
• Working knowledge of user systems Oracle and SAP preferred