ACCO BRANDS CORP IT Support Specialist III Salary in the United States

Achieve. Create. Collaborate. Organize.

Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning, and development, and flourishes with success, we invite you to be a part of building our company for the future.

ACCO Brands is seeking an IT Support Specialist to provide exceptional technical service to our end-user community. The Support Specialist will perform installation and configuration on a variety of desktop platforms and peripherals, analyze and repair problems with end-user hardware and software, provide technical assistance and training to end-users, and act as the go-to IT resource for the site by providing the highest possible level of customer service. This position will provide quality support with a high degree of customer satisfaction, technical expertise, and timely resolution for all issues called into or assigned to the ACCO Service Delivery Team.  This individual will resolve tickets in the following areas but not limited to; Windows and iOS hardware and software, remote connectivity, onsite network, server, and telecommunications support, printers, mobile device, and password technical issues and help to improve processes and procedures to ensure the team is working as efficiently as possible for quick resolution of issues.

Roles and Responsibilities:

• Comprehensive knowledge of operational procedures for computing support, Help Desk support, servers, network, Windows and MAC operating systems, and troubleshooting concepts
• Works with limited supervision and a high degree of latitude for independent judgment
• Comprehensive knowledge of application and infrastructure architectures in a broad sense, as it related to computer hardware and software, operating systems, relational databases, and client/server concepts
• Provisioning / Installation of computers and peripherals
• Provides onsite telecommunications support
• Investigates and resolves computer software and hardware problems.
• Support computing devices, infrastructure, software and tools for Macintosh
• Resolves user requests for technical assistance through either telephone, online, or on-site support
• Deliver VIP support for corporate executives and their direct reports
• Thoroughly document work records through a ticket-based tracking system
• Develop and maintain desktop standards through testing and certification of hardware and software
• Responsible for compliance with company licensing requirements
• Debug and configure remote connectivity problems between ACCO and outside vendors
• Installs, moves, or removes computer equipment as required for end-user physical moves
• Maintain security standards of user accounts and/or access
• Provides user training on simple system access and usage
• Creation of training materials and instructions for end-users

Qualifications:

• Bachelor’s degree in a technical field and/or equivalent experience
• 4-6 years’ experience working with PC’s, MAC’s and Network Devices in a corporate environment
• MCSE, MCP, Comp TIA A+, and Cisco Certifications a plus
• Working knowledge of Microsoft Operating Systems, Macintosh, iOS / Android, Active Directory, and SharePoint
• Proficient in Microsoft Office and Office365
• Ability to lift 50lbs occasionally
• Willing to travel as needed (possibly once or twice a quarter)
• Ability to work outside of normal business hours as needed
• Ability to work with little or no supervision
• Problem-solving skills
• Good communication skills, both oral and written
• Proactive, end user-focused working style with excellent interpersonal skills
• Escalate unresolved calls to appropriate support specialist or support group
• Ability to manage multiple issues simultaneously
• Should know how to use a ticketing system like ServiceNow
• Exposure to ITIL processes
• Prior experience in supporting SAP user community a plus

Local candidates only

About Us

You know our brands. You love our brands. You just may not know they are ours.

If you have touched a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of nearly $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth.  We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Apply and build your future with ACCO Brands.

More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at www.accobrands.com.