AMERICAN MARKETING ASSOCIATION Customer Success Manager Salary in the United States

We’re actively seeking a Customer Success Manager to join the Commercial Alliances department in the Alliances division! 

Customer Success Manager Core Job Responsibilities

• Sells all advertising and sponsorship opportunities on behalf of the AMA, including but not limited to: webinar sponsorships, print advertising, banner ads, newsletter ads, email marketing, directories, live and virtual events, and other offerings as they are developed.
• Responsible for growing existing customer base and landing net new clients to meet or exceed monthly sales quota.  
• Excellent oral and written communication skills required to effectively interact with sophisticated clients and prospects from business and academia.   
• Conducts needs analysis and positions AMA products and services as solutions to existing clients and prospects.  
• Develops and maintains a database of qualified leads through referrals, telephone canvassing, LinkedIn, direct mail, email, and networking. Sources potential targets and pursues all appropriate sales leads through inbound and outbound calls, face-to-face contact, etc.
• Ability to develop proposals, price quotes, negotiate deals, and provide clients with performance reports and maintain on-going communication to guarantee high levels of client satisfaction. 
• Maintains detailed records of all sales and prospecting activities including leads, opportunities, sales calls, proposals, closed sales, and follow-up activities in Salesforce on an ongoing basis. 
• Proactively establishes and maintains effective working team relationships with all supporting departments& cross-functional teams. 
• Should be self-motivated, ability to work independently, and strong attention to detail with ability to handle multiple priorities. 
• Completing other special projects as assigned.
• May require light travel (<10%).

What You Have

• Bachelor’s Degree from a four-year college or university. 
• Minimum of five three years of professional work experience in a B2B strategic, consultative sales role including a proven track record of exceeding sales quota.
• Cross-platform experience selling to both agencies and client directly 
• Experience coordinating and selling integrated media/live event programs.
• Demonstrated project management skills and the ability to manage multiple projects simultaneously and prioritize as needed. 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), working knowledge of Microsoft Windows systems, and PC desktop systems.
• Experience with a robust Customer Relationship Management platform such as Salesforce or similar program. 

What You May Also Have

• Experience using LinkedIn Navigator and PointDrive. 
• Experience using video conferencing software (Zoom, WebEx, etc.) to make sales presentations.
• Formal sales training (Dale Carnegie, Richardson, Huthwaite).

What You’ll Get

• The opportunity to be entrepreneurial, creative, and interact with some of the most cutting-edge marketers in the industry.  
• The ability to directly influence the success of the Next AMA by managing, creating and leading corporate relationships resulting in revenue growth and new revenue streams for the organization.
• Comprehensive and competitive salary and benefits package.
• Work-life balance with summer hours and a generous paid holiday schedule.  
• Cool work environment with views of Millennium Park and Lake Michigan, casual dress, social and employee appreciation events, and Fresh Fruit Mondays.
• Gym membership to the Pru Powerhouse.

The Alliances Team and the AMA

At the American Marketing Association (AMA), we’re striving to be the most relevant force and voice shaping marketing around the world. Our passion and dedication to the world of marketing paired with our core values of being curious, courageous, grateful, joyful, customer-centric and stakeholder-sensitive are the backbone of our motivated and energetic team that serves more than 30,000 members and the 3.6 million unique visitors to AMA.org who work, teach and study in the field of marketing across the globe.

The Alliances team is smart, hardworking, and goal driven.  Our main objective is to grow revenue through increased sponsorship sales from our many digital, print, and live event opportunities.  Our department is working to develop the relationships and revenue needed to achieve the organization’s strategic planks, Service Leadership, Thought Leadership, the digital/physical fusion of the new AMA Marketplace, and One AMA Brand.

Come build something AMAzing with us!

For more information, please visit our website, AMA.org.