ARDENT HEALTH SERVICES 541534100005 Team Lead Receptionist Salary in the United States

What You’ll Do

The Medical Team Lead Receptionist will be responsible for providing superior level of secretarial duties and reception services to the physicians, patients, and staff.

The successful candidate will be able to:

• Sorts, alphabetizes and files all paperwork relating to patient’s charts
• Demonstrates effective communication skills appropriate to a professional atmosphere
• Assists the team by greeting customers in a friendly and expedient manner and providing the information or service requested.
• Provides back-up to team by answering high volume phone calls.
• Answers telephone professionally with cheerful enthusiasm and identifies self. Ensures caller receives resolution to inquiry.
• Refers/schedules patients needing appointments with specialist or for various testing.
• Obtains pre-certifications or authorizations as needed.
• Prioritizes patient charts needing referrals via triage method.
• Ensures patient’s insurance requirements are met before scheduling
• Maintains sensitive and confidential information appropriately
• Faxes records as needed to specialists.
• Assists nursing staff with level of priority/urgency in patient care.
• Continually seeks ways to improve processes and add value to department
• Performs related assignments as required and assigned
• Assist with any special projects, as needed
• Maintains and increases a personal working knowledge of Clinic policies
• Monitors efficiencies within department
• Continually monitors the workload of staff and that tasks are being completed in a timely manner
• Communicates any problems relevant to the department or patient care to the Office Manager
• Encourages interdepartmental working relationships and exhibits teamwork
• Notify Office Manager when work turnaround time does not meet requirements

What You’ll Bring

• High School Diploma, or GED equivalent required; Associates degree preferred
• 1-3 years’ experience in a hospital or physician practice setting
• Must be able to float between sites
• Experience with Electronic Medical Records (EMR)
• Experience with Microsoft Office
• Excellent communication skills to effectively engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way
• Ability to adapt to change

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• 401k with Company match
• Company paid basic life insurance and long term disability coverage
• Generous paid time off, including an additional extended illness bank
• Tuition Reimbursement
• Advancement and career development opportunities