BLUE RIDGE CAPITAL Customer Service Representative Salary in the United States

About Us:

Blue Ridge Capital Inc. focuses on gaining professional acquisitions with direct marketing tactics for our clients. Our goal is to a local customer bases for nationally recognized companies. As a result, this ensures that our clients will receive genuine and local representation through fully trained, professional sale and customer service agents. 

Job Description:

The Customer Service Representative will provide outstanding service. In this role you will be responsible for managing the day to day interaction with customers through our email and phone channels.

Salary Range: $40,000 - 47,000 a year

Responsibilities:

• Manage and prioritize multiple concerns simultaneously.

• Provide appropriate and correct information to incoming customer requests.

• A positive attitude, even when faced with misplaced criticism or frustration.

• The ability to learn quickly and move on from both success and failure.

• Process customer orders/changes/returns according to established department policies and procedures.

• Provide timely feedback to company management regarding challenges or customer concerns.

• Partner with the sales team to meet and exceed customer’s service expectations.

• Listen, document, and help resolve conflicts with customers

• Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Requirements:

• High School diploma.

• Previous customer service experience.

• Computer experience and aptitude.

• Previous experience with corporate phone systems or switchboard.

• Patience in dealing with confused or irate customers.

• Problem-solving skills, and the ability to think under pressure.

Bonus Points:

• This is a full-time position eligible for benefits, which include, but are not limited to: medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.