BRIGHTWHEEL Customer Support Advocate Salary in the United States

About brightwheel: Our Mission and Opportunity Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s mission is to transform early education for every teacher, child, and parent — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families. Our Team Based in San Francisco, Denver, and Austin, along with fully remote team members, our team is passionate, talented, and customer-focused. Our exceptional investor group includes Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, and Mark Cuban.  We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. Who you are: Brightwheel is seeking to hire a Customer Support Advocate to support our growing community of directors, teachers & parents. We are looking for team members that are passionate about educating our customers about the brightwheel product and finding solutions for their pain points. You will be on the front line communicating directly with our schools and parents and will work cross-functionally with the Sales, Customer Success and Product/Engineering teams. You enjoy collaborating with your team to find creative solutions to issues and using customer feedback to advocate for product improvements.   We’re looking for someone with experience working in customer service, preferably with exposure to technical troubleshooting. Ideally, this is someone who can empathize with the daily experience of a teacher or a parent of young children. All brightwheel team members must demonstrate strengths in our core values: Ownership, Empathy, Learning and Results.  We are a lean, fast-moving team that prefers to minimize our time in meetings and maximize the time we can spend delighting our customers! Brightwheel is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.