COLLIER COUNTY CLERK OF THE CIRCUIT COURT Computer Support Technician II Salary in the United States

This is a skilled, technical position responsible for supporting internal and external customers in their use of Clerk provided technology as well as the installation and maintenance of client technology systems.

1. Perform all essential functions and duties as required with level II demonstrating a higher level of technical abilities over time in the same or similar position with the agency, and level III demonstrating the highest level of abilities.

2. Provide telephone and in-person technology support to all agency personnel as requested with an emphasis on superior customer service including minimizing down-time and emphasize training opportunities to encourage growth and self-sufficiency 

3. Provide telephone and occasional in-person support to other agency personnel and the general public in the use of Clerk provided technologies (within the scope of established procedures) with an emphasis on superior customer service 

4. Diagnose client technology problems, identify solutions, and resolve the issues in accordance with establish timelines and procedures 

5. Track support requests and problems using the IT approved application to facilitate the prompt resolution of issues, build and maintain a comprehensive knowledge base of solutions, and provide audit trails for all activities

6. Document and maintain current procedures of all IT operations related to the purchase, storage, installation, maintenance, and retirement of client technology systems

7. Identify potential security issues or gaps, mitigate those that are within existing guidelines, and report all issues to management for further review and resolution 

8. Install, configure, and implement a variety of client-based hardware and software to meet established goals and assignments

9. Maintain technology equipment to minimize service interruptions and costs

10. Participate in the removal, and surplus of equipment in accordance with agency guidelines

11. Monitor client system performance, adjust to maximize efficiencies, and report trends to management

12. Test and evaluate new computer hardware and software as directed and make recommendations to management

13. Coordinate work with outside vendors as directed to facilitate the ongoing maintenance and support of computer systems

14. Assist with the preparation of equipment specifications and requirements for project planning

15. Perform the receiving, storage and distribution of computer supplies and equipment

16. Assist management and other IT personnel as needed to ensure the smooth operation of the department

17. Work with other agency information services representatives as directed to achieve mutual work assignments and goals

18. Perpetuate effective working relationships with customers, other personnel and vendors

19. Performs other duties as required

      Education and Experience:

• A 2-year degree in a technology field or an equivalent vocational degree, and 1 year experience in a technology-based support role, or an equivalent combination

• Desirable qualifications include A+, Network+, MCSA, Office 365, VPN, PowerShell, Windows imaging, network troubleshooting, ticket management and time management.

Knowledge, Abilities and Skills:

• Ability to diagnose and identify a wide variety of client computing issues and implement established or standardized solutions in a timely manner

• Solid interpersonal skills with an ability to communicate in a clear, concise manner

• Ability to install and configure new client technologies

• Ability to apply cognitive and analysis skills to problems

• Ability to establish and maintain effective working relationships

• Ability to work as a member of a team

• Ability to participate in productive knowledge transfer with customers, other staff, and management

• Ability to perform assigned research and report findings to management in a clear, professional manner

   

   

  Essential Physical Skills:

   

• Acceptable eyesight (with or without correction)

• Acceptable hearing (with or without correction)

• Ability to communicate both orally and in writing

• Ability to sit and operate a computer for extended periods of time

• Ability to frequently lift and carry items up to 20 lbs. and occasionally lift and move items up to 40 lbs.

• Ability to operate a motor vehicle as required

   

  Environmental Conditions:

   

• Works indoors in an office environment