ERGO Client Success Manager Salary in the United States

About Us

ERGO is a marketing technology company that drives the relevance of what’s inside an email with Smart Content. The best way to understand what we do is to imagine that you’re reading your favorite magazine, and with every page you turn, the magazine learns to anticipate your needs and interests and adapts with relevant content.

Our platform leverages big data to drive our Smart Content modules in digital channels. We use our technology platform and professional-services offering to help grow Fortune 1000 brands.

Please apply with your résumé and a thoughtful cover letter.

About the Role

The Manager of Client Success is an instrumental role within ERGO that paves the way for us to effectively deliver better, bigger outcomes for our clients. In this role, you will manage the day-to-day for key programs and be responsible for anticipating client needs, quickly solving problems and constantly evaluating and optimizing the way we work.

In this role, you will:

• Be a trusted partner in delivering quality, innovative work, above and beyond client expectations.
• Set up all projects for success with the right resources, timelines and client alignment.
• Ensure deliverables are completed with 100% accuracy and timeliness.
• Skillfully navigate client relationships to ensure we are in lock step from the onset of an engagement.
• Anticipate the needs of projects to prevent roadblocks and potential issues.
• Decode all client requests to create a clear, actionable plan.
• Evaluate and articulate feedback clearly with internal and external teams.
• Coordinate reference materials and draft tactical briefs for content, data and tech teams.  
• Facilitate the decision-making process by getting the right people together at the right time.
• Demonstrate a deep understanding of digital marketing, channels and technologies in order to drive program innovation.  
• Develop detailed scopes of works and estimates and consider the impact on margins and revenue targets.

What the Role Requires

• Attention to detail.
• Unwavering curiosity and focus on “what’s next.”
• Interest in data and how it can shape marketing strategies.
• Ability to manage expectations.
• Drive to deliver the best outcome for clients.
• Innate ability to translate the unknown into clear, actionable plans.
• Digital marketing expertise.
• Outstanding attention to detail.
• Excellent problem-solving skills and a proactive nature.
• Effective time-management skills.
• Strong communication skills.
• Solutions-focused mindset.
• Good sense of humor.
• Bachelor's degree required.
• 2-4 years experience with a digital ad agency, ad tech firm or management consulting company working for Fortune 500 brands.

Perks

• Choice of Blink Gym or Citibike membership
• Bagel Mondays
• Working-From-Home Fridays
• Total of 24 PTO package that includes things like: company shut down between Christmas and New Years,  Presidents' Day, Martin Luther King, Jr. Day, two 4-day weekends on the summer holidays, July 4th and a 4-day Thanksgiving break. This also includes 10 PTO days to use at your convenience.
• Office bar cart, daily produce, healthy and unhealthy snacks, Nespresso
• Pool table
• Health, vision & dental benefits
• 401k plan with matching
• Pet-friendly office
• Referral bonus program
• A comprehensive career development program and training
• Fun company outings and events
• Very cool industrial-style West Village studio space

The best perk? Our people. If you’re ready to join us, apply now!