EXPANSION CAPITAL GROUP IT Support Specialist Salary in the United States

The main goals of the IT Support Specialist position are to provide efficient and effective support creating a durable and sustainable environment based on industry best standards while maintaining a leading edge in technology. The right person will need the ability to multitask in a fast-paced environment, reacting promptly to issues with expedient problem-resolution and learn new technology quickly. Core knowledge of PC hardware, VOIP, LAN/WAN networking, monitoring alerts/alarms, application support, deciphering risk, and contingency planning for backup and disaster recovery.

Essential Functions

Helpdesk

• Ticketing
• Troubleshooting
• Customer Service
• Effective Communication
• Documentation, FAQs, How Tos

PC Setup/Installs

• Laptops, Desktops, Production Workstations
• Windows 7, 10
• Virus Prevention/Detection - Avast Anti-Virus, Anti-Malware, Ransomware
• Windows Updates, Patching
• Rollouts, Standardization
• Backups, Imaging
• Repairing/Rebuilding

Desktop Software

• Office 365 — Word, Excel, Visio, Outlook, OneNote, Teams, OneDrive, SharePoint, Exchange
• Google Apps for Business, Gmail

Applications

• Accounting, Invoice Tracking
• Payroll Timeclock System
• Loan Management and Underwriting Systems

IT Tools

• PRTG
• IP Scanning
• Command Line Troubleshooting

Onboarding/Offboarding

• Adding, Removing User Accounts
• Password Resets
• Providing Proper Equipment, Software, Applications

Inventory

• Tracking, Assignment
• Decommissioning
• Upgrading, Repurposing
• Licensing, Audit Compliance
• Proposals, Procuring, Vendor Relationships, RMAs

Windows Servers

• Patching, Updating
• Domain Controllers, Active Directory, Group Policies, Login Scripts, DNS, RDP, Command Line

Linux Servers

• Command Line

AWS

• Route 53, S3, Glacier, IAMS, VPC

Networking

• Diagramming Topology
• Cabling, Patch Panels
• Switches, Routers,
• Firewalls, Policies, DHCP, Reservations, WatchGuard
• Routing, Routing Protocols
• VOIP, QoS, Vast ISP
• VPN
• VLANs
• Wireless, Aps, Cisco Meraki
• Backup Configs
• Performance Monitoring, Bandwidth, Packet Captures
• Security, Accessibility

• TCP/IP, SSL/HTTPS, SMTP, FTP, SSH, RDP, VNC

Peripherals

• Multi-function, Network and Local Printers
• Tablets
• Cell Phones
• Polycom Office Phones

Facilities

• Cameras
• Door Security Access

Project Management

• Requirements, Deliverables, Planning, Change Management
• Time, Resource, Budget

Contingency Planning

• Identifying Risk
• Critical Systems, Data
• Areas in Need of Improvement
• Backups, Retention, Recoverability

Supervisory Responsibility

This position does not have any supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Position Type/Expected Hours of Work 

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience

• A minimum of an Associate’s Degree in an IT computer related field with 1 years of experience.
• Knowledge of business computer hardware
• Experience with operating systems including Windows 7/10, Linux, Mac OS X, IOS, Android
• Extensive application support experience
• Working knowledge of IT diagnostic utilities
• Ability to set goals and meet objectives
• Adherence to quality problem resolution, done right the first time
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills of processes and procedures

Additional Eligibility Qualifications

• Ability to conduct research into a wide range of IT issues
• Ability to absorb and retain information and new technology quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Ability to listen and adhere to directions
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment