FEEDONOMICS Enterprise Support Specialist - Ecommerce Salary in the United States

Requires a highly motivated E-Commerce Feed Specialist with excellent written and verbal communication skills to join our quickly growing team!

1-2 years of experience with E-Commerce seller account management (PPC Channels:  Facebook, Google Shopping, Bing, Rakuten, Criteo, etc.) is required.

Compensation - $50k/Annual

What You'll Be Doing:

Data Review, Optimization and Problem Solving

• Configure and map attributes from a variety of files, including delimited and XML files, custom scripts and API-based platform integrations
• Troubleshoot data imports that are not functioning correctly, switching data import sources, and ensuring the integrity of data, resolving mismatching product attributes when products are updated, and providing solutions to resolving errors and warnings in various shopping channels
• Follow best practices to build product feeds, including optimizing, modifying, sorting and filtering mass quantities of product data into optimized product listings
• Ensure inventory is being imported/exported as frequently as the client can provide updates
• Set up exports to various marketplaces and client platforms
• Review feeds before sending to QA and implement feedback
• Troubleshoot imports/exports and resolve outstanding errors
• Manage client expectations, ensuring clients remain informed about the status of their request and are responded to in a timely manner
• Document work and update open requests appropriately
• Collaborate with the onboarding team to ensure we have relevant client data
• Prioritize tasks, including managing ticketing system queue, emails, and other responsibilities
• Meet deadlines as set by direct managers and team leads
• Use resources appropriately, adhering to policy and best practices
• Attend daily, weekly and monthly team meetings

Client Support and Management

• Liaise with clients to resolve any feed-related issues that come up after optimization, fulfill client’s requests that are related to products and provide insights and suggestions for product feed optimization
• Provide detailed feedback, performance reports, etc., customized to meet the goals and needs of the client
• Communicate effectively with clients and other teams, ensuring accurate and timely responses
• Manage multi-client communication
• Verify, set and maintain expectations with client
• Provide support and resources for high-level accounts

Accountability

• Prioritize tasks, including managing FeedSupportTM queue, emails, and other responsibilities
• Adhere to Enterprise team procedures and best practices
• “Keep a Blue Head”
• Document and update requirements and processes for export channels
• Updating and referencing account documentation
• Provide account reports to immediate Manager and Account Managers as needed
• Tracking time worked at project or task-level per account

Requirements

• (2) years of E-Commerce business-to-business client experience
• Bachelor’s Degree in or, in lieu of degree, High School Diploma or GED and (2) years of relevant E-Commerce work experience.
• Track record of consistently meeting and exceeding individual client support goals
• Excellent communication and customer service skills
• Ability to work within a multiple platforms and CRMs
• Problem solver with ability to identify issues and provide solutions
• Strategic relationship builder with focus on the client
• Data optimization experience preferred
• Solid understanding of the performance marketing and ecommerce industry

Nice to Have

• Hands-on experience with PPC, Display, and Social
• Certifications such as AdWords, Bing, Analytics, etc.
• Basic HTML or SQL

What's In It for You

• Work in an awesome collaborative team environment with impressive team members
• Extremely Competitive Salary
• Fast-growing company emerging as best in class and industry leader
• Autonomy in work
• Generous PTO package with floating holidays and monthly 1/2 day Fridays
• 401k plan
• Medical, dental, and vision benefits
• Fun team events (Monthly and Virtual for now)
• Game room with Ping Pong, Pool Table and Arcade Basketball (In LA Office)
• Relaxation "Zen" room with massage chair (La Office)
• Access to health and wellness program

Company Details

Feedonomics is a rapidly growing eCommerce advertising platform. Our clients are some of the most prolific advertising agencies, brands, and retailers in the world. We enable eCommerce clients to do omnichannel advertising on hundreds of advertising channels like Google Shopping, Amazon, and Facebook Dynamic Product Ads.