FULTON FINANCIAL CORPORATION Bilingual Contact Center Customer Service Rep (Call Center) Salary in the United States

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home.

Overview

The primary responsibility of this position is to service inbound telephone inquiries from new and existing customers in a call center environment. Interactions can include general banking questions, account information changes, transaction lookup and confirmation, minor issue resolution and product/service recommendation. Incumbents are expected to perform all duties in conformance to with established policies and procedures, while demonstrating excellent telephone etiquette in a professional and courteous manner. Position requires fluency in the Spanish language; must be able to read, write and speak the language.

Position is located in Mantua, New Jersey and training is provided.

Competitive opportunities for bilingual associates, fluent in English and Spanish.

Responsibilities

Essential Duties

• Respond to inbound calls from customers, employees, third parties, and the general public, answer questions, perform basic transactions, resolve minor complaints, source and provide account data, and place follow up calls to ensure resolution; document call activities according to established procedures
• Access, navigate, obtain and edit data in various systems, depending on product or affiliate
• Escalate issues and engage product service teams as required, follow up to ensure resolution
• Identify cross selling opportunities, provide product information to customer accordingly or refer to the appropriate department
• Develop and maintain knowledge of all applicable State and Federal banking regulations, execute job duties accordingly

Qualifications

Education

High School Diploma or the Equivalent Experience. (Required)

Experience

2 or more years Customer Service, call center or consumer banking. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future.

EEO Statement

Fulton Financial Corporation (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.