GENEX 1696 Client Services Specialist Salary in the United States

Company Overview

Mitchell & Genex have Merged

Mitchell is a trusted software and service provider to the Property & Casualty Claims and collision repair industries as well as risk management professionals. We provide technology and services that simplify claims handling, repair processes and pharmacy transactions with best in class clinical management and cost containment solutions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers.

Together, we bring two industry leaders in software and service committed to delivering a first-class experience to the customers, partners and markets we serve. We offer a complete suite of technology enabled solutions, and a proven managed care service mix, allowing us to deliver better outcomes to our clients for their businesses, their employees and their customers.

Job Description

• The qualified individual will serve as the first contact for potential claimants and client companies prior to the start of Genex’s Social Security Disability representation services.
• The specialist makes initial contact to individuals to sell and explain services while also providing excellent customer service to insure claimants understand the SSDI process and Genex’s SSDI claim representation.
• The specialist also explains how SSDI works with the individual’s current Long Term Disability policy.
• For IND claims, the specialist fields calls and leads, screens potential clients for Social Security eligibility, explains services provided, and determines if the claim will be accepted.
• Main responsibilities will include but are not limited to:
• Enter/process all incoming referrals into the database and review referrals for SSDI feasibility.
• Complete intakes for potential new IND clients and determine if case will be accepted
• Mail out 1696 packets to claimant within 24 (business) hours of receipt of referral. 
• Call all new referrals within 24 (business) hours to explain and sell Genex Services. 
• Maintain a caseload of roughly 150 claimants 
• Keep in constant contact with claimants and LTD representatives. 
• Obtain 1696 packets from at least 95% of viable referrals. 
• Download medical records and other essential documents from clients’ database(s) for our claimants 
• May be required to work occasional evening hours as needed. 
• Other duties as assigned. 

Qualifications

• Education: High School diploma required; some college preferred
• Experience: Formal schooling as noted above as well as 1-2 years of specific training in customer service and Social Security law strongly preferred
• Minimum Qualifications: Ability to multitask effectively in a fast paced environment, strong organization skills, excellent written and verbal communication and customer relations skills, ability to adhere to schedules and follow departmental procedures within set time frames, ability to prioritize and work independently and as part of a team.
• Other Qualifications: Courteous and professional interaction with claimants, client companies, corporate personnel, and the general public. Customer service and/or claim handling experience. Must be flexible and responsive to change.