HPONE Carrier Relations Associate Salary in the United States

HPOne, named CT Magazine’s 2018 Great Places to Work, is looking for a Carrier Relations Associate to join our team.

The Carrier Relations Associate will provide support to the contracting and licensing department through tracking and reporting a variety of carrier information.  This role will require regular interaction with both internal and external contacts and will play an integral role in building carrier relationships. 

Duties/Responsibilities:

• Research potential insurance carriers including:
  • Product and state availability
  • Requirements around appointment process, enrollment platform
  • Commission schedules
• Work with carriers on self-enrollment feature integration to include all product lines: Medicare Advantage, Prescription Drug, Medicare Supplement, and Ancillary
• Work with both internal compliance and marketing teams as well as carrier contacts to ensure necessary Center for Medicare and Medicaid Services (CMS) approvals are made in a timely manner for any new enrollment and/or website platforms
• Assist with building client/carrier relations through regular communication
• Understand all available reporting by carrier and aid in determining the most applicable and beneficial to HPOne
• Provide daily updates to the VP of Carrier Relations on the status of all carrier initiatives, including outstanding approvals and database content
• Organize and track all carrier commission schedules and contract addendums electronically
• Assist with coordination of call center carrier face-to-face trainings throughout year with sales leaders, carriers and site admins
• Provide support to applicable pharmacy initiatives, including carrier research, when necessary
• Assist with planning and coordination of annual Insurance Expos during AEP kick-off events
• Gather all compensation schedules and other carrier specific information and track in internal database
• Track all bonus incentive opportunities by carrier and regularly report on HPOne’s agents’ rank with each
• Assist with tracking and reporting of all carrier co-op marketing and lead subsidy fundings
• Assist with and provide necessary support for all carrier related corporate initiatives
• Perform other related duties as assigned

Required Skills/Abilities:

• High school diploma or equivalent
• 3+ years in a sales or client services-oriented support role
• Understanding of Medicare principles as they pertain to the sale of Medicare products
• Experience with customer relationship management (CRM) systems
• Proven ability to manage projects and process through completion
• Proven ability to learn and execute multiple processes and to be proactive in identifying potential obstacles in completing a task… Out-of-the-Box thinker!
• Very strong interpersonal/verbal communication skills and strong attention to detail
• Strong time management and organization skills
• Adaptable to change and fast paced environment
• Experience automating processes and identifying efficiencies to be gained

Preferred Skills/Abilities:

• 3+ years Medicare Insurance carrier experience
• Familiarity with insurance carrier commission schedules
• Bachelor’s Degree or equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

HPOne is an Equal Opportunity Employer:

Equal Employment Opportunity (EEO) is a fundamental principle at HPOne, where employment is based upon personal capabilities and qualifications. HPOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law.  HPOne requires the necessary drug testing and background checks as part of our pre-employment practices.