INDEPENDENT COMMUNITY BANKERS OF AMERICA Business Analyst | Systems Salary in the United States

TCM BANK, N.A.

TCM Bank, N.A., a subsidiary of ICBA Bancard, serves as a trusted advisor to community banks, helping them build and strengthen customer relationships with fully branded consumer and business credit card programs. TCM’s services include credit card program consulting, portfolio acquisition, product development and agent bank sponsorship choices. 

Like our parent organization, ICBA Bancard, TCM Bank is committed to Main Street America. We base our operations in the U.S., including our Customer Contact Center. We believe the cardholders we serve are first and foremost our agent banks’ customers. Our priority is making sure our customers receive the same personal attention they get when they walk into a community bank branch. 

In addition, a portion of our profits go back into programs that benefit our community banks. This is what sets TCM Bank apart from the other agent programs in the marketplace.

Summary:

Responsible for business research, analysis, and documentation to provide support for internal groups, vendors, and senior personnel.  Serves as subject matter expert for TCM systems, to include the Credit Card Origination System, Human Resources Information System, Sage, CRM and Jack Henry.  Review, analyze and evaluate all business systems and user needs. 

Duties & Responsibilities:

1.      Partner with process owners and stakeholders across business units (i.e., Business Development, Risk, IT, Compliance, Credit, Operations, Marketing) to develop, implement, and support departmental and enterprise level initiatives. This is to include, but not be limited to, portfolio acquisitions & conversion systems, production implementation, new system implementation, and the enhancement of existing systems

2.      Serve as thought leader for technical business processes and business analysis methodologies, developing forward-thinking best practices that promote increased efficiency and productivity on multiple levels

3.      Process Ownership (e.g. billing error review, SCRA, Ad-hoc data requests)

4.      Oversight for maintaining plastics inventory and insert inventory with FIS

5.      Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats

6.      Evaluate business processes, anticipating requirements, discovering areas for process improvement; develop and implement solutions

7.      Document processes and procedures (revision of existing or creating new)

8.      Performs account research and analysis (e.g. Suspense item research, Credit bureau dispute research, trailing activity, business account research and EWB review)

9.      Documents business requirements to support business initiatives / projects

10.    Works closely with vendors to develop and implement system functionality to support business objectives

11.    Attends product and vendor application training

12.    Works directly with clients and vendors in problem solving activities requiring technical expertise or specialized knowledge

13.    Performs other related duties as assigned.

Qualifications:

• Bachelor’s degree from a four year college or university in a related field
• 2-4 years professional level experience in client industry related field (e.g. Financial services, System analysis); or equivalent combination of education and experience
• In-depth knowledge and understanding of Business Analytical Methodologies (i.e., business requirement documentation, use case development, functional process development, user acceptance testing plan development, test script development and execution
• Strong analytical skills and background in Microsoft Excel and SQL
• Knowledge of financial services industry
• Analytical/problem solving
• Solid decision-making and problem-solving skills
• Skilled in understanding and focusing on the clients’ needs, establishing credibility and building relationships with Clients and Vendors
• Ability to demonstrate interpersonal and team building skills
• Collaborates well with others
• Ability to manage conflict
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with employees, clients and public.

Applicants, please take this 6 minute assessment so we can learn more about your talents. https://assess.predictiveindex.com/1km4a

Principals Only - No Agencies Please.