KING COUNTY LIBRARY SYSTEM Information Services Coordinator Salary in the United States

King County Library System (KCLS) is seeking a collaborative Library Information Services Coordinator (Official Title: Information Services Coordinator) with direct experience managing library services and a passion for overseeing Information Services programs and initiatives.
 
This position reports to the Adult & Community Services Manager as part of the Library, Outreach, Programming & Services team responsible for Information Services and managing the Ask KCLS department.
 
About the opportunity:
As the Library Information Services Coordinator you will play a leading role system wide in advancing information services and projects, in collaboration with other key stakeholders across KCLS.

Under the guidance of the Adult & Community Services Manager, you will provide development, administration, and supervision of Information Services programs and initiatives. You will also provide services in support of the KCLS mission, vision, strategy, and goals. In addition, you will perform a variety of administrative and professional work in developing, planning, organizing, managing, coordinating, facilitating, training, and evaluating a variety of information services related programs and activities.  In this position, you will manage the staff, operations and budget of the Ask KCLS service point.

• Provides overall leadership including planning, budgeting, coordinating, and evaluating activities of Ask KCLS. 
• Supervises assigned staff including selection and hiring, training and development, performance evaluation, discipline, and scheduling.
• Assesses workflow within assigned area of focus and adjusts staffing as needed.
• Manages reception and front desk at the KCLS Service Center including coordination of volunteer staff from other departments as needed, and training and support for receptionists and back-up staff that covers the full scope of Service Center information services’ needs.
• Oversees the establishment of standards, methods, and technical specifications for developing and maintaining content and services related to Ask KCLS and system-wide information service.
• Oversees the reporting, recording, and analysis of data, ensuring consistency, accuracy, completeness, and relevance to system goals and objectives.
• Analyzes information marketplace trends and engages in strategic development of new library service opportunities.
• Leads in the design, implementation, and evaluation of new services and programs to ensure selections consistent with KCLS quality and patron service expectations.
• Prepares a variety of studies, reports, and related information to facilitate decision-making.
• Coordinates with team members and stakeholders to implement projects, services, and programs.
• Collaborates with leaders to identify and meet training needs related to information services for Librarians, Public Services Assistants, and information services providers, in partnership with Learning & Development.
• Manages timely and predictable implementation of new services including communication and support for staff and patrons.
• Directs, facilitates, and manages consultant and vendor relationships and contracts.
• Guides staff in managing escalations to vendors to address patron needs.
• Directs and develops policies and procedures in area of focus.
• Provides customer service on KCLS systems, including remote information services platforms, the Ask KCLS phone system, ILS systems, and 3rd party and hosted services.

• Participates in professional activities and facilitates presentations.
• Attends meetings, trainings, and serves on various committees.
• Performs direct reports’ work as needed.
• Completes special projects as assigned.
• Performs other related duties as assigned.

• Masters of Library Science degree from an American Library Association accredited program.
• Two to four years’ practical and progressive experience in managing library services.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

• Model for customer service mindset and delivery.
• Demonstrated commitment to community and the values of diversity, equity, and inclusion.
• Analytical and decision-making skills to assess an issue and determine an optimal solution.
• Highly organized and detail oriented.
• Flexible and adapts to changing needs. 
• Project management from inception through completion.
• Effectively designs, implements, and evaluates programs and services.
• Adept verbal, active listening, and written communication skills with various and diverse audiences. 
• Develops and maintains cooperative working relationships.

• A Washington State Librarian’s Certificate is required.

• Constantly sits throughout work shift and occasionally will stand and walk. 
• Will frequently reach out at chest level and occasionally reach up or down. 
• Constantly using hands in conjunction with frequent finger use. Keyboarding may be repetitive up to frequently.  
• Occasional neck rotation to use multiple monitors. 
• Is changing tasks depending upon the shift. Extensive close work including use of a PC monitor.  
• Will occasionally lift and carry up to 10 lbs. and seldom lift up to 50 pounds. 
• Will seldom push/pull carts and wheeled equipment with light force.  

WORK ENVIRONMENT 

Work is performed in a typical office environment. Work schedule may include early morning and evening meetings. Incumbent may be permitted hybrid telework schedule upon request.