LIFTFUND Customer Service Representative Salary in the United States
How much does an Customer Service Representative make at companies like LIFTFUND in the United States? The average salary for Customer Service Representative at companies like LIFTFUND in the United States is $39,719 as of April 24, 2024, but the range typically falls between $35,254 and $44,184. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
About LIFTFUND
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What does an Customer Service Representative do at companies like LIFTFUND?
Status: Full-Time, Non-Exempt
Reports to: Vice President of Loan Administration
Qualifications:
- Familiarity with multi-line telephone system to manage high call volume
- Project a positive and professional image
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to work with minimal supervision to manage intake of loan applications
- Excellent organizational and time management skills, and attention to detail
- Ability to prioritize and manage multiple tasks
- Computer literate in MS Word, Excel, Outlook
- Bilingual (English/Spanish) fluency preferred
- Working knowledge of LiftFund loan products, loan application, policies and procedures
- High levels of motivation and ability to work independently
- Experience in general office support practices and procedures
Responsibilities:
- Answer phones in a professional, courteous manner and provide Lift Fund’s program information
- Greet and direct walk-ins and ascertain reason for visit
- Ability to multi-task (answer phones, create reports, wait on and direct customers, etc.)
- Ability to work independently, with little direction
- Professionally handle incoming inquiries from customers and ensure issues are resolved promptly
- Route calls accordingly
- Maintain office filing and tracking systems
- Order office supplies as needed
- Reply promptly to information emails requests, leads, etc.
- Support Lending Staff
- Support Business Development Officers by providing walk-ins with contact sheet, loan information, loan application and gathering client financial documentation
- Ensure customer privacy, security of client documents and appropriate staff access
- Conduct other duties as assigned
Hourly rate of pay commensurate with experience and qualifications; medical, dental, vision & life insurance; Paid holidays, vacation & sick leave; 401(k).
Background checks are conducted of top candidates.
Send resume and cover letter (mail, email, fax or online):
LiftFund, Inc. / Human Resources Email: jhernandez@liftfund.com
2007 W. Martin St. Fax: 210-533-2940
San Antonio, TX 78207 Online / Website: www.liftfund.com
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