STRATEGIC DATA SYSTEMS Contact Center Traffic Analyst (Verint SME) Salary in the United States

Contact Center Traffic Analyst (Verint SME) Naval Support Activity - Millington, TN 38053 Salary Negotiable (depending on experience) Here’s your opportunity to support an Enterprise-level U.S. Navy Call Center focused on being responsible for real time managing and directing of all Contact Center traffic utilizing the Workforce Management Suite (system) application.   The other primary responsibilities of this position includes making effective decisions to manage and balance volumes such as approved time off, shift changes and contact center activities that affect staffing and the department's ability to meet established Service Level objectives.   Here is a short video of My Navy Career Center: https://www.youtube.com/watch?v=n86B5UY7H4o   To qualify for this position you will need:   Two (2) years of Customer service or contact center experience required Two (2) years of experience with Verint Ability to achieve and maintain a Secret Clearance Preferred – Bachelor’s or Associates Degree