Hourly Wage for TESLAR SOFTWARE Client Advocate - Template Salary in the United States

Company Overview

Teslar Software is an innovative financial technology company located in the heart of Northwest Arkansas. We assist community banks across the country become more efficient through smart workflows and superior technology. Teslar is committed to providing its teammates with an exciting, casual atmosphere where professional growth is encouraged, and upward mobility is supported. Our team is composed of a diverse group of financial and IT professionals, all of which work together to develop and provide best in class solutions to financial institutions across the country. As our team grows, we have made it a priority to instill our core values in everything we do. We talk about them often, hire and fire based on them, and they are nonnegotiable.  

1. Trust above everything 
2. I’ve got your back 
3. Be resourceful, figure it out 
4. Challenge the present to develop the future 
5. A client’s success is our success 
6. Celebrate the Victories  

Job Summary

The Client Advocate will be the primary point of contact for our customers and will be responsible for ensuring their needs are met in a timely fashion. This position will maintain regular communications with their portfolio of banks as well as assist higher level teammates with basic support items.

Responsibilities and Duties

• Serve as the primary point of contact for our Clients to collect feedback that will help drive continuous improvement across all areas, including product.
• Prepare and educate customers on new features and releases.
• Facilitate recurring client progress meetings, ensuring that meeting notes and commitments are recorded for both parties’ review and acceptance.
• Coordinate internal resources - including Support, Implementation, and Engineering - to provide best in class service and a seamless customer experience.
• Position will require some travel to ensure client satisfaction.

Qualifications and Skills

• Ability to be a self-starter, including strong multi-tasking capabilities and a track record of managing multiple client accounts with shifting priorities and details in a fast-paced environment.
• Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
• Effectively communicate with Clients about banking terms and Teslar Software functionality.
• Exceptional customer service skills, with a proven track record.
• Excellent verbal and written communication skills
• Basic level of software and technical comprehension.
• Banking experience in Loan Operations is preferred.

Benefits and Perks

• We offer a competitive benefits package including full health, dental and vision insurance with employer contribution, employer sponsored life insurance and long-term disability policy and 401(k) with employer matching.
• We also provide a relaxed atmosphere with casual dress code, “Fun Friday” team building events, free snacks & drinks and frequent catered meals.