How much does an Customer Care Team Lead make at companies like THE CHICAGO LIGHTHOUSE in the United States? The average salary for Customer Care Team Lead at companies like THE CHICAGO LIGHTHOUSE in the United States is $51,956 as of March 26, 2024, but the range typically falls between $45,513 and $58,399. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
About THE CHICAGO LIGHTHOUSE
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STATEMENT OF PURPOSE:
The Customer Care Team Lead is responsible for providing a world class, high performance, patient and family centered experience that contributes to the customer satisfaction and retention, exceptional quality and value, and financial health of the organization. This position requires high quality customer service assistance when responding to inquiries pertaining to UI Health. The Team Lead will assist the Customer CARE Representatives with complex patient scheduling and registration issues and handling of calls related to UI Health patient concerns, and departmental workflow issues, utilizing all available information tools and websites. Team Leads will provide ongoing monitoring of call handling and engage in regular feedback to the supervisor for improved customer service.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Core Competencies
overall capability of the organization to be successful.
QUALIFICATIONS
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities.
To apply online visit: www.chicagolighthouse.org/careers
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Includes base and annual incentives
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