Hourly Wage for THE SHADE STORE Client Support Specialist (FT) Salary in the United States
How much does an Client Support Specialist (FT) make hourly at companies like THE SHADE STORE in the United States? The average hourly wage for an Client Support Specialist (FT) at companies like THE SHADE STORE in the United States is $42 as of April 24, 2024, but the range typically falls between $38 and $47. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
About THE SHADE STORE
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What does an Client Support Specialist (FT) do at companies like THE SHADE STORE?
- Develop and maintain excellent client relationships (e.g. design consultants, professionals, external customers).
- Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions.
- Communicate final resolution back to customers via e-mail and/or phone.
- Record comprehensive details of the interaction via the case-tracking system to enable accurate tracking and reporting.
- Meet and exceed service level agreements and personal metric goals.
- Demonstrate a commitment to quality improvement and root-cause diagnosis to prevent issue recurrence.
- Provide support and best practices to the client for all products in accordance with standard operating procedures.
- Participate in initial and ongoing training of new features and functionality.
- Communicate product updates, new features, and functionality to the client base as requested.
- Use troubleshooting techniques and tools to identify the root cause of issues.
- Research client/customer complaints about product and service failures.
- Work cross-functionally with other internal groups to expedite problem resolution.
- Communicate resolutions across departments as needed.
The role offers great opportunities to learn all aspects of the business. Our job descriptions evolve with our business need and priorities. In addition to the description above, your participation in ad hoc projects as required by changing business goals and requests from TSS Leadership.
- College Degree.
- At least 2 years’ experience in a service-oriented role.
- Strong Microsoft Word, PowerPoint, and Excel skills.
- Excellent oral and written communication skills.
- Able to successfully handle multiple priorities.
- Exceptional problem-solving skills.
- Customer-facing attitude and ability to maintain professional demeanor amidst deadlines.
- Ability to work with cross-functional groups.
- Strong organizational and time management skills.
- Detail-oriented with a high level of personal accountability.
WHY WORK AT THE SHADE STORE®
We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. If you work hard, give the company your all, use good judgment, and have a positive attitude – then the sky is the limit. In return, there are numerous perks and benefits including:
- Full time highly competitive salary.
- Medical Benefits.
- 401k available.
- $100k Life Insurance & Short-Term Disability Coverage provided at no charge.
- Partake in many charities and local events.
- And many more…
The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are looking to be part of a growing family of enthusiastic and hard-working individuals, we would love to hear from you!
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About THE SHADE STORE
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