How much does a Call Center Rep make in the United States?
As of September 01, 2026, the average salary for a Call Center Rep in the United States is $43,762 per year, which breaks down to an hourly rate of $21.
However, a Call Center Rep's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $50,646
Majority Range (25th-75th percentile): $40,062 to $47,366
Key Factors That Influence Call Center Rep Salaries
A Call Center Rep's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how geographic location, education
and company size
can directly affect your earning potential.
How Do Call Center Rep Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Reps. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $55,197
San Francisco: $54,593
Oakland: $53,442
San Jose, CA$55,197
San Francisco, CA$54,593
Oakland, CA$53,442
New York, NY$50,387
Paramus, NJ$49,775
Queens Village, NY$49,772
Passaic, NJ$49,731
Bergenfield, NJ$49,727
Stamford, CT$49,631
Huntington, NY$49,613
Newark, NJ$49,289
Bridgeport, CT$49,197
Vallejo, CA$49,110
New Brunswick, NJ$49,092
Petaluma, CA$49,066
Middlesex, NJ$48,983
Somerset, NJ$48,952
Santa Cruz, CA$48,895
Boston, MA$48,628
Monterey, CA$48,475
Seattle, WA$48,375
Santa Rosa, CA$48,366
Los Angeles, CA$48,353
Juneau, AK$48,239
Washington, DC$48,191
Orange, CA$48,035
Santa Ana, CA$47,919
Long Beach, CA$47,876
Anaheim, CA$47,867
Anchorage, AK$47,845
Santa Maria, CA$47,714
Everett, WA$47,705
Danbury, CT$47,551
Bremerton, WA$47,491
Tacoma, WA$47,333
New Suffolk, NY$47,332
Sacramento, CA$47,320
Santa Barbara, CA$47,272
Trenton, NJ$47,224
San Diego, CA$47,224
Brockton, MA$47,176
Fairbanks, AK$47,068
Lompoc, CA$46,957
Lowell, MA$46,921
Ventura, CA$46,913
Nashua, NH$46,904
Stockton, CA$46,900
Modesto, CA$46,580
Poughkeepsie, NY$46,484
Olympia, WA$46,401
Kennewick, WA$46,401
New Haven, CT$46,383
Lawrence, MA$46,226
Hartford, CT$46,182
Riverside, CA$46,173
New Bedford, MA$46,130
Richland, WA$46,130
Bakersfield, CA$46,068
San Bernardino, CA$46,051
New Britain, CT$46,046
Atlantic City, NJ$46,046
New London, CT$46,029
Norwich, CT$46,016
Portsmouth, NH$46,007
Boulder, CO$45,914
Portland, OR$45,854
Worcester, MA$45,850
Minneapolis, MN$45,714
Philadelphia, PA$45,653
Honolulu, HI$45,508
Saint Paul, MN$45,487
Vineland, NJ$45,478
Providence, RI$45,351
Chicago, IL$45,224
Bellingham, WA$45,171
Springfield, MA$45,136
Baltimore, MD$45,123
Chico, CA$45,014
Pittsfield, MA$44,896
Manchester, NH$44,812
Spokane, WA$44,620
Denver, CO$44,615
Albany, NY$44,410
Troy, NY$44,392
Nassau, NY$44,345
Schenectady, NY$44,300
Wilmington, DE$44,265
Burlington, VT$44,204
Salem, OR$44,187
Portland, ME$44,051
Yakima, WA$44,007
Rochester, MN$43,872
Reno, NV$43,850
Fresno, CA$43,850
Milwaukee, WI$43,810
Detroit, MI$43,766
Ann Arbor, MI$43,759
Allentown, PA$43,753
Colorado Springs, CO$43,679
Syracuse, NY$43,657
Carson City, NV$43,657
Houston, TX$43,596
Eugene, OR$43,574
Gary, IN$43,521
Springfield, OR$43,486
Bismarck, ND$43,478
Galveston, TX$43,447
Medford, OR$43,381
Fort Collins, CO$43,364
Concord, NH$43,342
Austin, TX$43,329
Mesa, AZ$43,237
Reading, PA$43,233
Phoenix, AZ$43,228
Dallas, TX$43,215
Saint Cloud, MN$43,173
Madison, WI$43,114
Utica, NY$42,996
Rochester, NY$42,926
Des Moines, IA$42,922
Raleigh, NC$42,917
Atlanta, GA$42,852
Battle Creek, MI$42,839
Salt Lake City, UT$42,826
Lancaster, PA$42,760
Harrisburg, PA$42,699
Kansas City, MO$42,655
Champaign, IL$42,646
Kansas City, KS$42,646
Fort Worth, TX$42,642
Columbus, OH$42,634
Boca Raton, FL$42,624
Pittsburgh, PA$42,607
Richmond, VA$42,589
Indianapolis, IN$42,581
Cleveland, OH$42,576
Las Vegas, NV$42,524
Cincinnati, OH$42,524
Petersburg, VA$42,458
Huntsville, AL$42,392
Lansing, MI$42,363
Lebanon, PA$42,357
Pueblo, CO$42,353
Appleton, WI$42,340
Buffalo, NY$42,322
Dayton, OH$42,309
Racine, WI$42,300
Charlotte, NC$42,296
Saint Louis, MO$42,283
York, PA$42,257
Elkhart, IN$42,257
Gastonia, NC$42,248
Billings, MT$42,238
Beaumont, TX$42,226
Lorain, OH$42,217
Benton Harbor, MI$42,209
Toledo, OH$42,200
Binghamton, NY$42,178
Rock Hill, SC$42,174
Rockford, IL$42,152
Springfield, IL$42,134
Elyria, OH$42,130
Fargo, ND$42,130
Flagstaff, AZ$42,099
Fort Lauderdale, FL$42,073
Duluth, MN$42,047
Miami, FL$42,047
Cheyenne, WY$42,016
Grand Forks, ND$42,016
Bangor, ME$41,920
Cedar Rapids, IA$41,872
Durham, NC$41,853
Louisville, KY$41,850
Grand Rapids, MI$41,841
Hialeah, FL$41,837
Casper, WY$41,775
Scranton, PA$41,723
New Orleans, LA$41,710
Virginia Beach, VA$41,705
Akron, OH$41,683
Peoria, IL$41,627
Sarasota, FL$41,618
Nashville, TN$41,587
Omaha, NE$41,587
Green Bay, WI$41,587
Baton Rouge, LA$41,565
Charleston, SC$41,556
Jamestown, NY$41,535
Davenport, IA$41,535
Tucson, AZ$41,513
Saint Petersburg, FL$41,486
Tampa, FL$41,478
Evansville, IN$41,451
Port Arthur, TX$41,451
Bradenton, FL$41,434
Santa Fe, NM$41,355
Orlando, FL$41,276
Clearwater, FL$41,263
Canton, OH$41,171
La Crosse, WI$41,171
Albuquerque, NM$41,145
Newport News, VA$41,141
High Point, NC$41,128
Ogden, UT$41,110
Corpus Christi, TX$41,075
Norfolk, VA$41,049
Laramie, WY$41,049
Rock Island, IL$41,023
Saginaw, MI$41,014
Jacksonville, FL$41,009
Salisbury, NC$41,001
Boise, ID$40,992
Moline, IL$40,970
Fort Myers, FL$40,957
Memphis, TN$40,948
Tulsa, OK$40,926
Waterloo, IA$40,900
Spartanburg, SC$40,856
Lincoln, NE$40,834
Fort Wayne, IN$40,826
Provo, UT$40,821
Cedar Falls, IA$40,769
San Antonio, TX$40,751
Greensboro, NC$40,734
South Bend, IN$40,729
Savannah, GA$40,681
Muskegon, MI$40,664
Birmingham, AL$40,659
Winston Salem, NC$40,638
Lake Charles, LA$40,532
Anderson, IN$40,524
Lexington, KY$40,511
Augusta, GA$40,497
Greenville, SC$40,497
Lima, OH$40,462
Wichita, KS$40,458
Tuscaloosa, AL$40,458
Columbia, SC$40,419
Springfield, OH$40,410
Asheville, NC$40,340
Bloomington, IN$40,309
Knoxville, TN$40,152
Shreveport, LA$40,147
Wilmington, NC$40,090
Roanoke, VA$40,090
Topeka, KS$40,012
Frankfort, KY$40,007
Oklahoma City, OK$39,977
Chillicothe, OH$39,959
Longview, TX$39,955
Melbourne, FL$39,950
Sioux Falls, SD$39,880
Mobile, AL$39,876
Terre Haute, IN$39,859
Altoona, PA$39,832
Amarillo, TX$39,802
Killeen, TX$39,789
Fayetteville, AR$39,753
Chattanooga, TN$39,740
Sioux City, IA$39,701
Idaho Falls, ID$39,692
Lynchburg, VA$39,657
Gainesville, FL$39,600
Portsmouth, OH$39,578
Little Rock, AR$39,570
Lafayette, LA$39,552
Youngstown, OH$39,552
Daytona Beach, FL$39,526
Clarksville, TN$39,522
Pensacola, FL$39,517
Temple, TX$39,514
Hopkinsville, KY$39,386
Erie, PA$39,377
Florence, SC$39,360
Charleston, WV$39,290
Great Falls, MT$39,268
Macon, GA$39,206
Tallahassee, FL$39,202
Fayetteville, NC$39,193
Waco, TX$39,185
Helena, MT$39,154
Pine Bluff, AR$39,137
Vincennes, IN$39,084
Lubbock, TX$39,066
Alamogordo, NM$39,040
Twin Falls, ID$39,001
Rapid City, SD$38,988
Jackson, MS$38,909
Huntington, WV$38,906
Greenville, MS$38,905
Parkersburg, WV$38,860
Montgomery, AL$38,852
Wichita Falls, TX$38,808
Springfield, MO$38,808
Biloxi, MS$38,786
Monroe, LA$38,743
Johnstown, PA$38,712
Sumter, SC$38,694
Columbus, GA$38,690
Pascagoula, MS$38,607
Abilene, TX$38,607
Kingsport, TN$38,493
Albany, GA$38,493
Gulfport, MS$38,480
Alexandria, LA$38,336
Fort Smith, AR$38,226
El Paso, TX$38,108
Las Cruces, NM$37,911
Harlingen, TX$37,800
Pocatello, ID$37,793
Florence, AL$37,736
Brownsville, TX$37,727
Mcallen, TX$37,635
Dothan, AL$37,574
Columbus, MS$37,314
Altus, OK$37,110
Lawton, OK$37,027
Pierre, SD$36,870
What Skills Can Increase a Call Center Rep's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 17.37% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Technical Services (Mentioned in 1.71% Job Postings): Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services
Talent Acquisition (Mentioned in 1.19% Job Postings): Talent acquisition is the process of identifying organizational staffing needs, recruiting qualified candidates and selecting the candidates best suited for the available positions.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Call Center Rep's salary.
Planning: Can increase your salary by up to 14%.
Attention to Detail: Can increase your salary by up to 7%.
Call Center Rep Salary by Industry: Top Paying Sectors
For Call Center Rep roles, the industry you choose can affect earning potential
by as much as 44% (the gap between the highest and lowest paying industries).
Data shows that the Financial Services and Pharmaceuticals
sectors offer the strongest compensation, at 20% above the average.
In contrast, Call Center Rep positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay,
as these industries often view Call Center Rep as a support function rather than a direct revenue driver.
The top paying industries for a Call Center Rep
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Financial Services
$52,515
$25.0
20%
Pharmaceuticals
$51,639
$25.0
18%
Software & Networking
$51,202
$25.0
17%
Biotechnology
$50,326
$24.0
15%
Internet
$49,014
$24.0
12%
How Education impacts a Call Center Rep's Salary?
Your level of education can impact your salary potential.
While many Call Center Reps enter the field with a High School Diploma or Technical Certificate degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Call Center Rep with a High School Diploma or Technical Certificate is between
$42,170
and $45,513).
Call Center Rep Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Call Center Rep's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Salaries for a Call Center Rep can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $39,652 in 2023
to around $38,234 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Call Center Rep salary trends,
.
Average Annual Salary of Call Center Rep Over Time
$???
$39,652
$38,645
$38,234
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$39,652
2024
$38,645
2025
$38,234
2026
View More
2027
View More
Most common benefits for Call Center Rep
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Call Center Rep
Here are companies hiring for Call Center Rep and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
Find Your Next Call Center Rep Job
Ready to take the next step in your career? Browse thousands of current Call Center Rep job openings on our job board. Use the search bar below to find your perfect match.
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FAQ about Call Center Rep
1. What industry pays the highest salary for Call Center Rep?
The Financial Services industry offers the highest average compensation for Call Center Rep roles,
with salaries approximately 20% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
