How much does a Call Center Rep make in the United States? The salary range for a Call Center Rep job is from $37,006 to $49,555 per year in the United States. Click on the filter to check out Call Center Rep job salaries by hourly, weekly, biweekly, semimonthly, monthly, and yearly.
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Explore JobArchitect™A call center agent's job involves various responsibilities that ultimately lead to greater customer satisfaction.
December 22, 2021
Genesys Cloud CX is an inbound, outbound, and blended cloud call center solution with a heavy focus on customer personalization based on previous interactions and customer preference.
November 20, 2021
Though many cloud based call center platforms today offer multi-channel communication, like voice calls and SMS or voice and video calls, they may still use the term “call center software” to describe their products as the majority of the focus is on the business telephone system.
December 21, 2021
Call center agents need great verbal and written communication skills to interact with customers effectively.
December 20, 2021
Customer Relationship Management (CRM) integration allows users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data.
December 19, 2021
The best call center software for your business will depend on factors like your industry, your current and future number of agents, your proposed call center type, the features you do (and don’t) need, and of course, your budget.
December 18, 2021