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As of August 01, 2026, the average salary for a Call Center Manager in the United States is $98,080 per year, which breaks down to an hourly rate of $47.
However, a Call Center Manager's salary can vary significantly. Here’s a look at the typical salary range:
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Call Center Manager Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $111,357 | $9,280 | $2,141 | $54 |
| Average | $98,080 | $8,173 | $1,886 | $47 |
| 25th Percentile | $86,917 | $7,243 | $1,671 | $42 |
Lap of Love - Columbus, OH
SPECTRUM Careers - Columbus, OH
Equitas Health, Inc. - Columbus, OH
Nesco Resource - Columbus, OH
A Call Center Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Call Center Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Call Cent... Level Call Center Manager | $65,879 |
| Call Cent... Level Call Center Manager | $97,103 |
| Contact C... Level Call Center Manager | $143,158 |
| Contact C... Level Call Center Manager | $178,027 |
| SVP of Co... Level Call Center Manager | $237,970 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Managers. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Call Center Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Pharmaceuticals and Software & Networking sectors offer the strongest compensation, at 20% above the average. In contrast, Call Center Manager positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Call Center Manager as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Pharmaceuticals | $117,696 | $57.0 | 20% |
| Software & Networking | $114,753 | $55.0 | 17% |
| Financial Services | $112,792 | $54.0 | 15% |
| Energy & Utilities | $109,849 | $53.0 | 12% |
| Biotechnology | $107,888 | $52.0 | 10% |
Understanding how a Call Center Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $111,357 | $9,280 | $2,141 | $54 |
| Average | $98,080 | $8,173 | $1,886 | $47 |
| 25th Percentile | $86,917 | $7,243 | $1,671 | $42 |
Salaries for a Call Center Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $94,865 in 2023 to around $93,117 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Call Center Manager salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 |
View More
|
| 2023 | $94,865 |
| 2024 | $94,607 |
| 2025 | $93,117 |
| 2026 |
View More
|
| 2027 |
View More
|
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation PlanningHere are companies hiring for Call Center Manager and their salaries, click below for more details.
Biotechnology
Biotechnology
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Biotechnology
Biotechnology
Ready to take the next step in your career? Browse thousands of current Call Center Manager job openings on our job board. Use the search bar below to find your perfect match.
Horizon Point Marketing
Columbus, OH
Horizon Point Marketing | Columbus, OH
Job Description. Job Description. Company Description. At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes... more
6 Days Ago
Equitas Health, Inc.
Columbus, OH
Equitas Health, Inc. | Columbus, OH
Job Description. Job Description. ORGANIZATION INFORMATION. Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare sys... more
7 Days Ago
BeloForm Craft
Columbus, OH
BeloForm Craft | Columbus, OH
Job Description. Job Description. Description. Job Description. We are looking for a friendly and dedicated Call Center Representative to join our customer... more
7 Days Ago
EchoStar
Columbus, OH
EchoStar | Columbus, OH
Job Description. Job Description. Company Summary. Base Pay. $34,000. On-Target Earnings. $70,000 ($16.00/hr base pay with uncapped commission, top earners... more
3 Days Ago
BOB Caldwell Automotive, Inc. DBA BOB Caldwell Chrysler Jeep
Columbus, OH
BOB Caldwell Automotive, Inc. DBA BOB Caldwell Chrysler Jeep | Columbus, OH
Experienced Bdc/Call Center Reps. Great pay. Commissions based on appointments and sold vehicles. Paid weekly, commissions paid monthly. Responsibilities. ... more
7 Days Ago
Columbus Metropolitan Library
Columbus, OH
Columbus Metropolitan Library | Columbus, OH
Call Center Specialist (20/24 hrs. weekly/Non-Exempt/Part-time)Location:Main Library CirculationStarting Pay Range:$18.01 - $23.26 hourly (commensurate wit... more
3 Days Ago
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The Pharmaceuticals industry offers the highest average compensation for Call Center Manager roles, with salaries approximately 20% above the market median.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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