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As of August 01, 2026, the average salary for a Customer Care Advisor in Maryland is $40,190 per year, which breaks down to an hourly rate of $19.
However, a Customer Care Advisor's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Care Advisor Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $43,640 | $3,637 | $839 | $21 |
| Average | $40,190 | $3,349 | $773 | $19 |
| 25th Percentile | $36,742 | $3,062 | $707 | $18 |
Roda - Rockville, MD
Curio Wellness - Elkton, MD
Pep Boys - Annapolis, MD
Pep Boys - Salisbury, MD
A Customer Care Advisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Care Advisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Care Advisor | $39,936 |
| Customer ... Level Customer Care Advisor | $45,051 |
| Customer ... Level Customer Care Advisor | $52,751 |
| Customer ... Level Customer Care Advisor | $58,946 |
| Customer ... Level Customer Care Advisor | $66,105 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Care Advisors. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Care Advisor roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Care Advisor positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Care Advisor as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Healthcare | $47,424 | $23.0 | 18% |
| Energy & Utilities | $46,219 | $22.0 | 15% |
| Financial Services | $44,209 | $21.0 | 10% |
| Insurance | $44,209 | $21.0 | 10% |
| Pharmaceuticals | $44,209 | $21.0 | 10% |
Understanding how a Customer Care Advisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $43,640 | $3,637 | $839 | $21 |
| Average | $40,190 | $3,349 | $773 | $19 |
| 25th Percentile | $36,742 | $3,062 | $707 | $18 |
Ready to take the next step in your career? Browse thousands of current Customer Care Advisor job openings on our job board. Use the search bar below to find your perfect match.
Carmax
White Marsh, MD
Carmax | White Marsh, MD
Carmax - 10201 Philadelphia Road - Responsibilities: Meet and greet service customers in a friendly manner. Create repair orders and route work to technici... more
4 Days Ago
Pep Boys
Baltimore, MD
Pep Boys | Baltimore, MD
Pep Boys - - Responsibilities: Lead customer service advisor duties and resolve escalated issues. Open/close store as key holder and ensure security proced... more
6 Days Ago
Pep Boys
Annapolis, MD
Pep Boys | Annapolis, MD
Pep Boys - - Responsibilities: Serve as first point of contact for customers in store and on the phone. Engage customers, schedule appointments, and upsell... more
6 Days Ago
Pep Boys
Landover Hills, MD
Pep Boys | Landover Hills, MD
Pep Boys - - Responsibilities: First point of contact for customers on the phone and in the store. Schedule appointments and upsell parts and services. Man... more
6 Days Ago
Pep Boys
Hyattsville, MD
Pep Boys | Hyattsville, MD
Job Title. Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, fol... more
6 Days Ago
Pep Boys
Randallstown, MD
Pep Boys | Randallstown, MD
Job TitleContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follo... more
7 Days Ago
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