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As of August 01, 2026, the average salary for a Customer Care Advisor in Virginia is $39,251 per year, which breaks down to an hourly rate of $19.
However, a Customer Care Advisor's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Care Advisor Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $42,620 | $3,552 | $820 | $20 |
| Average | $39,251 | $3,271 | $755 | $19 |
| 25th Percentile | $35,883 | $2,990 | $690 | $17 |
Rescue Mission of Roanoke Inc. - Roanoke, VA
QGR Jiffy Lube - Centreville, VA
QGR Jiffy Lube - Fairfax, VA
QGR Jiffy Lube - Chantilly, VA
A Customer Care Advisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Care Advisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Care Advisor | $39,003 |
| Customer ... Level Customer Care Advisor | $43,998 |
| Customer ... Level Customer Care Advisor | $51,518 |
| Customer ... Level Customer Care Advisor | $57,568 |
| Customer ... Level Customer Care Advisor | $64,559 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Care Advisors. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Care Advisor roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Care Advisor positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Care Advisor as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Healthcare | $46,316 | $22.0 | 18% |
| Energy & Utilities | $45,138 | $22.0 | 15% |
| Financial Services | $43,176 | $21.0 | 10% |
| Insurance | $43,176 | $21.0 | 10% |
| Pharmaceuticals | $43,176 | $21.0 | 10% |
Understanding how a Customer Care Advisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $42,620 | $3,552 | $820 | $20 |
| Average | $39,251 | $3,271 | $755 | $19 |
| 25th Percentile | $35,883 | $2,990 | $690 | $17 |
Ready to take the next step in your career? Browse thousands of current Customer Care Advisor job openings on our job board. Use the search bar below to find your perfect match.
QGR Jiffy Lube
Herndon, VA
QGR Jiffy Lube | Herndon, VA
Job Description. Job Description. Description. What can you expect as an Automotive Customer Service Advisor. As an Automotive Customer Service Advisor you... more
4 Days Ago
Pep Boys
Virginia Beach, VA
Pep Boys | Virginia Beach, VA
Pep Boys - - Responsibilities: Perform all Customer Service Advisor duties at an advanced level. Serve as subject matter expert on products, services, syst... more
5 Days Ago
Pep Boys
Newport News, VA
Pep Boys | Newport News, VA
Pep Boys - - Responsibilities: Be the first point of contact for customers in-store and on the phone. Schedule appointments, build trust, understand needs,... more
6 Days Ago
Pep Boys
Norfolk, VA
Pep Boys | Norfolk, VA
Pep Boys - - Responsibilities: Assist customers at service desk and sales floor. Schedule appointments and process transactions. Explain automotive service... more
6 Days Ago
Pep Boys
Woodbridge, VA
Pep Boys | Woodbridge, VA
Pep Boys - - Responsibilities: First point of contact for customers on the phone and in the store. Schedule appointments, build trust, understand needs, an... more
6 Days Ago
Pep Boys
Portsmouth, VA
Pep Boys | Portsmouth, VA
Pep Boys - - Responsibilities: Perform advanced Customer Service Advisor duties and model exceptional customer experiences. Serve as subject matter expert ... more
6 Days Ago
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