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Customer Support Analyst Salary in Lenox, MA

How much does a Customer Support Analyst make in Lenox, MA?

As of August 01, 2026, the average salary for a Customer Support Analyst in Lenox, MA is $68,433 per year, which breaks down to an hourly rate of $33.

However, a Customer Support Analyst's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $90,609
  • Majority Range (25th-75th percentile): $62,983 to $80,041
  • Entry-Level (10th percentile): $58,020
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Paid Annually Paid Monthly Paid Semimonthly Paid Biweekly Paid Weekly Paid Hourly
View as table View as graph 25% $62,983 10% $58,020 90% $90,609 75% $80,041 $68,433 50%(Median) Didn’t find job title? Click

Customer Support Analyst Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $80,041 $6,670 $1,539 $38
Average $68,433 $5,703 $1,316 $33
25th Percentile $62,983 $5,249 $1,211 $30
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Key Factors That Influence Customer Support Analyst Salaries

A Customer Support Analyst's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, skills and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Analyst Salaries?

Experience is a primary driver of a Customer Support Analyst's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $51,431
  • Early Career (1-2 years): $59,707
  • Mid-Level (2-4 years): $67,580
  • Senior-Level (5-8 years): $74,502
  • Expert (over 8 years): $83,701
Levels Salary
Help Desk... Level Customer Support Analyst$51,431
Help Desk... Level Customer Support Analyst$59,707
Customer ... Level Customer Support Analyst$67,580
Help Desk... Level Customer Support Analyst$74,502
Help Desk... Level Customer Support Analyst$83,701
$51,431 0 yr
$59,707 < 2 yrs
$67,580 2-4 yrs
$74,502 5-8 yrs
$83,701 > 8 yrs
View as Table
View as Graph

What Am I Worth?

Top Paying Cities for Customer Support Analysts

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $84,152
  • San Francisco: $83,231
  • Oakland: $81,477

What Skills Can Increase a Customer Support Analyst's Salary?

Demanded Skills for the Role:

  • Troubleshooting (Mentioned in 10.49% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  • Microsoft Office (Mentioned in 2.79% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
  • Computer Hardware (Mentioned in 1.81% Job Postings): Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
See More Skills
Skills Demand Percentage
Troubleshooting 10.49%
Microsoft Office 2.79%
Computer Hardware 1.81%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Support Analyst's salary.
  • Project Management: Can increase your salary by up to 10%.
  • Leadership: Can increase your salary by up to 7%.
  • Analysis: Can increase your salary by up to 7%.
Skill Salary Salary % Increase
Project Management
 $75,277
10%
Leadership
 $73,224
7%
Analysis
 $73,224
7%
Collaboration
 $71,855
5%
Innovation
 $71,855
5%
Integrity
 $71,171
4%
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Customer Support Analyst Salary by Industry: Top Paying Sectors

For Customer Support Analyst roles, the industry you choose can affect earning potential by as much as 65% (the gap between the highest and lowest paying industries). Data shows that the Internet and Software & Networking sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Support Analyst positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Support Analyst as a support function rather than a direct revenue driver.

The top paying industries for a Customer Support Analyst

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Internet$85,542$41.025%
Software & Networking$85,542$41.025%
Energy & Utilities$82,120$39.020%
Financial Services$82,120$39.020%
Pharmaceuticals$82,120$39.020%

Customer Support Analyst Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Analyst's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$62,983
Average $68,433/year
$80,041
$5,249
Average $5,703/month
$6,670
$1,211
Average $1,316/week
$1,539
$30
Average $33/hour
$38
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $80,041 $6,670 $1,539 $38
Average $68,433 $5,703 $1,316 $33
25th Percentile $62,983 $5,249 $1,211 $30

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Cost of Living In Lenox, MA

Cost of Living in Lenox, MA is
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