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As of August 01, 2026, the average salary for a Customer Support Analyst in Massachusetts is $72,610 per year, which breaks down to an hourly rate of $35.
However, a Customer Support Analyst's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Support Analyst Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $84,926 | $7,077 | $1,633 | $41 |
| Average | $72,610 | $6,051 | $1,396 | $35 |
| 25th Percentile | $66,827 | $5,569 | $1,285 | $32 |
Xometry - Waltham, MA
Morgan Stanley - Boston, MA
ShiftCode Analytics - Boston, MA
Tier4 Group - Quincy, MA
A Customer Support Analyst's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Support Analyst's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Help Desk... Level Customer Support Analyst | $54,570 |
| Help Desk... Level Customer Support Analyst | $63,351 |
| Customer ... Level Customer Support Analyst | $71,704 |
| Help Desk... Level Customer Support Analyst | $79,049 |
| Help Desk... Level Customer Support Analyst | $88,809 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Analysts. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Support Analyst roles, the industry you choose can affect earning potential by as much as 65% (the gap between the highest and lowest paying industries). Data shows that the Internet and Software & Networking sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Support Analyst positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Support Analyst as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Internet | $90,762 | $44.0 | 25% |
| Software & Networking | $90,762 | $44.0 | 25% |
| Energy & Utilities | $87,132 | $42.0 | 20% |
| Financial Services | $87,132 | $42.0 | 20% |
| Pharmaceuticals | $87,132 | $42.0 | 20% |
Understanding how a Customer Support Analyst's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $84,926 | $7,077 | $1,633 | $41 |
| Average | $72,610 | $6,051 | $1,396 | $35 |
| 25th Percentile | $66,827 | $5,569 | $1,285 | $32 |
Ready to take the next step in your career? Browse thousands of current Customer Support Analyst job openings on our job board. Use the search bar below to find your perfect match.
Franklin Sports
Stoughton, MA
Franklin Sports | Stoughton, MA
JR. SALES SUPPORT ANALYST, ECOMMERCE NON-EXEMPT. At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people movi... more
3 Days Ago
Kinetic Engine Systems
Westfield, MA
Kinetic Engine Systems | Westfield, MA
Job Description. Job Description. Job Position Summary. Responsible for developing customer demand profiles and ensuring they are updated, communicated and... more
3 Days Ago
SimpliSafe
Boston, MA
SimpliSafe | Boston, MA
Job Description. Job Description. About SimpliSafe. We're a high-tech home security company that's passionate about protecting the life you've built and ou... more
4 Days Ago
Jobs for Humanity
Boston, MA
Jobs for Humanity | Boston, MA
Remote Customer Support ManagerRowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors.With... more
3 Days Ago
HqO
Boston, MA
HqO | Boston, MA
Team Lead, Customer SupportWe are seeking a Team Lead, Customer Support to elevate the Support function by providing high-quality, empathetic and efficient... more
3 Days Ago
Foley
Boston, MA
Foley | Boston, MA
Customer Support AgentThe Customer Support Agent plays a critical role in supporting Foley customers by answering questions, resolving issues, and guiding ... more
3 Days Ago
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