ITSM Process Manager Salary in the United States

How much does an ITSM Process Manager make in the United States?

As of January 01, 2026, the average salary for an ITSM Process Manager in the United States is $139,813 per year, which breaks down to an hourly rate of $67.

However, an ITSM Process Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $160,440
  • Majority Range (25th-75th percentile): $132,040 to $150,610
  • Entry-Level (10th percentile): $124,963
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View as table View as graph 25% $132,040 10% $124,963 90% $160,440 75% $150,610 $139,813 50%(Median) Didn’t find job title? Click

ITSM Process Manager Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $150,610 $12,551 $2,896 $72
Average $139,813 $11,651 $2,689 $67
25th Percentile $132,040 $11,003 $2,539 $63
Check out ITSM Process Manager Job Openings in the United States
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Senior In-Process Quality Inspector

SAAB - JAMESVILLE, NY

Senior In-Process Quality Inspector

SAAB - FABIUS, NY

Search More ITSM Process Manager Jobs in the United States

Key Factors That Influence ITSM Process Manager Salaries

An ITSM Process Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects ITSM Process Manager Salaries?

Experience is a primary driver of an ITSM Process Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $136,159
  • Early Career (1-2 years): $136,502
  • Mid-Level (2-4 years): $137,074
  • Senior-Level (5-8 years): $138,447
  • Expert (over 8 years): $142,194
Levels Salary
Entry Level ITSM Process Manager$136,159
Intermediate Level ITSM Process Manager$136,502
Senior Level ITSM Process Manager$137,074
Specialist Level ITSM Process Manager$138,447
Expert Level ITSM Process Manager$142,194
$136,159 0 yr
$136,502 < 2 yrs
$137,074 2-4 yrs
$138,447 5-8 yrs
$142,194 > 8 yrs
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What Am I Worth?

Top Paying Cities for ITSM Process Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $176,346
  • San Francisco: $174,612
  • Oakland: $170,740

What Skills Can Increase an ITSM Process Manager's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 7.35% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Manufacturing Engineering (Mentioned in 1.56% Job Postings): Manufacturing Engineering is a branch of professional engineering that shares many common concepts and ideas with other fields of engineering such as mechanical, electrical and industrial engineering. Manufacturing engineering requires the ability to plan the practices of manufacturing; to research and to develop tools, processes, machines and equipment; and to integrate the facilities and systems for producing quality products with the optimum expenditure of capital. The manufacturing or production engineer's primary focus is to turn raw material into an updated or new product in the most effective, efficient & economic way possible.
  • Cost Reduction (Mentioned in 1.1% Job Postings): Cost reduction is the process used by companies to reduce their costs and increase their profits. Depending on a company’s services or product, the strategies can vary. Every decision in the product development process affects cost. Companies typically launch a new product without focusing too much on cost. Cost becomes more important when competition increases and price becomes a differentiator in the market.
See More Skills
Skills Demand Percentage
Leadership 7.35%
Manufacturing Engineering 1.56%
Cost Reduction 1.1%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an ITSM Process Manager's salary.
  • Critical Thinking: Can increase your salary by up to 9%.
  • Process Development: Can increase your salary by up to 6%.
  • Root Cause Analysis: Can increase your salary by up to 6%.
Skill Salary Salary % Increase
Critical Thinking
$152,396
9%
Process Development
$148,202
6%
Root Cause Analysis
$148,202
6%
Troubleshooting
$146,804
5%
Chemistry
$146,804
5%
Six Sigma
$146,804
5%
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How Education impacts an ITSM Process Manager's Salary?

Your level of education can impact your salary potential. While many ITSM Process Managers enter the field with a No Diploma degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an ITSM Process Manager with a No Diploma is between $135,220 and $142,621).

ITSM Process Manager Salaries by Degree Level

Typical Education for ITSM Process Manager
Degree Level % of user with this level of education
No Diploma 100.0%
High School 0.0%
Associates 0.0%
Bachelors 0.0%
Masters 100.0%
Doctorate 0.0%
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ITSM Process Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an ITSM Process Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on January 01, 2026

Salary Trends for ITSM Process Manager

Salaries for an ITSM Process Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $149,434 in 2023 to around $144,304 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of ITSM Process Manager salary trends, .

Average Annual Salary of ITSM Process Manager Over Time

2022
$???
2023
$149,434
2024
$148,241
2025
$144,304
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $149,434
2024 $148,241
2025 $144,304
2026
View More
2027
View More

Most common benefits for ITSM Process Manager

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for ITSM Process Manager

Here are companies hiring for ITSM Process Manager and their salaries, click below for more details.

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Ready to take the next step in your career? Browse thousands of current ITSM Process Manager job openings on our job board. Use the search bar below to find your perfect match.

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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