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As of August 01, 2026, the average salary for an ITSM Process Manager in Maryland is $144,187 per year, which breaks down to an hourly rate of $69.
However, an ITSM Process Manager's salary can vary significantly. Here’s a look at the typical salary range:
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ITSM Process Manager Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $155,220 | $12,935 | $2,985 | $75 |
| Average | $144,187 | $12,016 | $2,773 | $69 |
| 25th Percentile | $136,083 | $11,340 | $2,617 | $65 |
Perdue Farms - Salisbury, MD
Ingredion - Belcamp, MD
Augmentation - Westminster, MD
Curio Wellness - Cockeysville, MD
An ITSM Process Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of an ITSM Process Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Process E... Level ITSM Process Manager | $110,708 |
| Process E... Level ITSM Process Manager | $135,324 |
| Process E... Level ITSM Process Manager | $118,058 |
| ITSM Proc... Level ITSM Process Manager | $143,375 |
| Process E... Level ITSM Process Manager | $184,346 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract ITSM Process Managers. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For ITSM Process Manager roles, the industry you choose can affect earning potential by as much as 70% (the gap between the highest and lowest paying industries). Data shows that the Pharmaceuticals and Energy & Utilities sectors offer the strongest compensation, at 40% above the average. In contrast, ITSM Process Manager positions in Retail & Wholesale or Transportation typically offer lower base pay, as these industries often view ITSM Process Manager as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Pharmaceuticals | $201,862 | $97.0 | 40% |
| Energy & Utilities | $187,443 | $90.0 | 30% |
| Software & Networking | $180,234 | $87.0 | 25% |
| Aerospace & Defense | $173,024 | $83.0 | 20% |
| Business Services | $158,606 | $76.0 | 10% |
Understanding how an ITSM Process Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $155,220 | $12,935 | $2,985 | $75 |
| Average | $144,187 | $12,016 | $2,773 | $69 |
| 25th Percentile | $136,083 | $11,340 | $2,617 | $65 |
Ready to take the next step in your career? Browse thousands of current ITSM Process Manager job openings on our job board. Use the search bar below to find your perfect match.
Aptive Resources
Silver Spring, MD
Aptive Resources | Silver Spring, MD
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Sykesville, MD
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Athletes Global Corporation
Indian Head, MD
Athletes Global Corporation | Indian Head, MD
Job Description. Job Description. Pay. $150,000.00 - $165,000.00 per year. Job description. Department. Information Technology. Our team is looking for a S... more
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American Sugar Refining
Baltimore, MD
American Sugar Refining | Baltimore, MD
ASR Group is the world's largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company p... more
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Insight Global
Essex, MD
Insight Global | Essex, MD
Day-To-Day:A client of Insight Global is looking for a Process Improvement Specialist to sit fully onsite in Middle River, MD. They will be joining a team ... more
6 Days Ago
Choice Hotels
Rockville, MD
Choice Hotels | Rockville, MD
Job DescriptionWe are seeking a dynamic, positive, results-driven Director to join our newly formed Process Innovation Team. This role is pivotal in re-sha... more
6 Days Ago
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