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As of August 01, 2026, the average salary for a Customer Service REp in Illinois is $40,617 per year, which breaks down to an hourly rate of $20.
However, a Customer Service REp's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Service REp Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $44,263 | $3,689 | $851 | $21 |
| Average | $40,617 | $3,385 | $781 | $20 |
| 25th Percentile | $37,297 | $3,108 | $717 | $18 |
Moran Transportation (ND) - Elk Grove Village, IL
INDIANA MILLS & MANUFACTURING INC - Antioch, IL
Simco Electronics - Naperville, IL
Domino's Pizza - Monticello, IL
A Customer Service REp's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Service REp's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Service REp | $39,858 |
| Customer ... Level Customer Service REp | $44,963 |
| Customer ... Level Customer Service REp | $52,647 |
| Customer ... Level Customer Service REp | $58,830 |
| Customer ... Level Customer Service REp | $65,974 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service REps. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Service REp roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Service REp positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service REp as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Healthcare | $47,928 | $23.0 | 18% |
| Energy & Utilities | $46,710 | $22.0 | 15% |
| Financial Services | $44,679 | $21.0 | 10% |
| Insurance | $44,679 | $21.0 | 10% |
| Pharmaceuticals | $44,679 | $21.0 | 10% |
Understanding how a Customer Service REp's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $44,263 | $3,689 | $851 | $21 |
| Average | $40,617 | $3,385 | $781 | $20 |
| 25th Percentile | $37,297 | $3,108 | $717 | $18 |
Ready to take the next step in your career? Browse thousands of current Customer Service REp job openings on our job board. Use the search bar below to find your perfect match.
Axelon Services Corporation
Hometown, IL
Axelon Services Corporation | Hometown, IL
Job Description :100% remote position - including trainingTraining schedule :M-F 9 :00am - 5 :30pm EST - for two weeks, plus 1 week of nesting.Will not be ... more
9 Days Ago
TradeJobsWorkForce
Buffalo, IL
TradeJobsWorkForce | Buffalo, IL
Were looking for a Customer Service Rep to support the preparation and delivery of goods or services, work collaboratively across teams and departments, an... more
9 Days Ago
Domino's Pizza
Maryville, IL
Domino's Pizza | Maryville, IL
Domino's Pizza in Maryville, United States is seeking an enthusiastic and customer-focused Customer Service Representative to join our team. In this role, ... more
9 Days Ago
TradeJobsWorkForce
El Paso, IL
TradeJobsWorkForce | El Paso, IL
Bring your skills to our team as a Remote Customer Service Rep, where you will follow schedules and complete assigned tasks on time, manage simple records ... more
9 Days Ago
Genesis Marketing
Hinsdale, IL
Genesis Marketing | Hinsdale, IL
Awarded with Best and Brightest companies to work for in 2019. Our company specializes in helping one the largest companies in the world to increase their ... more
9 Days Ago
Beacon Hill
Illinois City, IL
Beacon Hill | Illinois City, IL
Beacon Hill is working with a national healthcare provider to help find a HR Customer Service Specialist to deliver exceptional customer care and service. ... more
9 Days Ago
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