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As of August 01, 2026, the average salary for a Customer Service REp in Massachusetts is $43,367 per year, which breaks down to an hourly rate of $21.
However, a Customer Service REp's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Service REp Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $47,259 | $3,938 | $909 | $23 |
| Average | $43,367 | $3,614 | $834 | $21 |
| 25th Percentile | $39,821 | $3,318 | $766 | $19 |
Dufficy Enterprises dba Domino's - North Attleboro, MA
Domino's Pizza - Ayer, MA
Axelon Services Corporation - Lakeville, MA
MANUFACTURING INC - Springfield, MA
A Customer Service REp's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Service REp's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Service REp | $42,556 |
| Customer ... Level Customer Service REp | $48,006 |
| Customer ... Level Customer Service REp | $56,211 |
| Customer ... Level Customer Service REp | $62,812 |
| Customer ... Level Customer Service REp | $70,440 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service REps. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Service REp roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Service REp positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service REp as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Healthcare | $51,173 | $25.0 | 18% |
| Energy & Utilities | $49,872 | $24.0 | 15% |
| Financial Services | $47,703 | $23.0 | 10% |
| Insurance | $47,703 | $23.0 | 10% |
| Pharmaceuticals | $47,703 | $23.0 | 10% |
Understanding how a Customer Service REp's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $47,259 | $3,938 | $909 | $23 |
| Average | $43,367 | $3,614 | $834 | $21 |
| 25th Percentile | $39,821 | $3,318 | $766 | $19 |
Ready to take the next step in your career? Browse thousands of current Customer Service REp job openings on our job board. Use the search bar below to find your perfect match.
Lincare
Worcester, MA
Lincare | Worcester, MA
Lincare - - Responsibilities: Communicates with customers via inbound and outbound calls. Assesses customer need for additional products/services. Answers ... more
6 Days Ago
Domino's Franchise
Pittsfield, MA
Domino's Franchise | Pittsfield, MA
Job Description. Job Description. Company Description. Family Run and Locally Owed Company We Care about our employee's. . Job Description. All you'll need... more
7 Days Ago
Worcester Manufacturing
Springfield, MA
Worcester Manufacturing | Springfield, MA
Worcester Manufacturing - - Responsibilities: Make an average of 50 outbound calls per day to clients and patients to follow up on medical claims, verify i... more
7 Days Ago
Worcester Manufacturing
Springfield, MA
Worcester Manufacturing | Springfield, MA
Worcester Manufacturing - - Responsibilities: Deliver exceptional support across government and commercial sectors via phone, ticketing, chat, and email ch... more
7 Days Ago
Beth Israel Lahey Health
Winchester, MA
Beth Israel Lahey Health | Winchester, MA
Beth Israel Lahey Health - - Responsibilities: Answers and completes external and internal calls for Winchester Hospital and Answering Service customers. O... more
7 Days Ago
Aerotek
Bellingham, MA
Aerotek | Bellingham, MA
Aerotek - - Responsibilities: Verify and package all parts according to product specifications to prevent damage or defects. Load and ship customer orders ... more
7 Days Ago
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