Employee Services Manager manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Manager analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Additionally, Employee Services Manager implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs. Requires a bachelor's degree. Typically reports to a director. The Employee Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Employee Services Representative I implements employee engagement programs to facilitate a healthy and productive work environment and attract and retain employees for an organization. Provides necessary documents to communicate company policies or programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Representative I gathers and records data on program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Collaborates with management to assist with the selection and design of programs and provides insight on areas that offerings can improve. Additionally, Employee Services Representative I directs employees to education materials to help resolve questions about company programs or resources and elevates complex inquiries to management as necessary. Typically requires a bachelor's degree. Typically reports to a manager. The Employee Services Representative I work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Employee Services Representative I typically requires 0-2 years of related experience.
Employee Services Representative II implements employee engagement programs to facilitate a healthy and productive work environment and attract and retain employees for an organization. Provides necessary documents to communicate company policies or programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Representative II gathers and records data on program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Collaborates with management to assist with the selection and design of programs and provides insight on areas that offerings can improve. Additionally, Employee Services Representative II directs employees to education materials to help resolve questions about company programs or resources and elevates complex inquiries to management as necessary. Typically requires a bachelor's degree. Typically reports to a manager. The Employee Services Representative II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an Employee Services Representative II typically requires 2-4 years of related experience.
Employee Services Representative III implements employee engagement programs to facilitate a healthy and productive work environment and attract and retain employees for an organization. Provides necessary documents to communicate company policies or programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Representative III gathers and records data on program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Collaborates with management to assist with the selection and design of programs and provides insight on areas that offerings can improve. Additionally, Employee Services Representative III directs employees to education materials to help resolve questions about company programs or resources and elevates complex inquiries to management as necessary. Typically requires a bachelor's degree. Typically reports to a manager. The Employee Services Representative III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be an Employee Services Representative III typically requires 4-7 years of related experience.
Employee Services Director directs the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Evaluates programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Director develops processes to analyze and assess program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Designs policies and procedures to promote efficiency and optimize administrative hours to control costs. Additionally, Employee Services Director researches and remains up to date with evolving changes in the employee experience space to identify areas to improve employee engagement and work experience. Requires a bachelor's degree. Typically reports to senior management. The Employee Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Employee Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.